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Hired 17 times
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Jul - Dec
E Alamo Dr
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Working Renovate's entire team was such wonderful experience. There were just 3 appointments; the bid, the template, and the install which happened over a course of 2 weeks. Everyone who came to our home was very polite and all we had to do is pick the countertop we wanted, they did the rest. Thank you for such a stress-free kitchen upgrade. We would definitely recommend you to all our friends! A special thank you to Jennifer who helped us through the entire process and really took care of us.Aug 31, 2017Verified
I was happy with Renovate until install... and then the way follow up wasn't handled. I've had several granite countertops installed previously and while reconnecting the sink is always done later, I've never had an installer leave before putting a clear sealant between the sink and the countertop to avoid water seepage. I never got a clear answer as to whether or not the granite was sealed, so that was left to be done as well. Lastly, and this is aesthetically a big deal, the lines of the granite run the same way on every piece except for one corner. That piece they cut with the lines running perpendicular to the rest of the project. There wasn't much to be done about the bad cut once they were there, but they never even came back to deal with the other smaller issues. In fact, they came back to get the drop cloths that they left and still didn't resolve at that time. I called a couple more times after that and they kept saying they would get back to me. They never did and then stopped answering the phone. It's too bad because I was very happy with them until install (which is the whole point).Apr 25, 2019Verified
They were great to work with. Extremely polite every time we spoke. However, on the day they did the template and the install, they came on the correct day, but the wrong time. Overall the work was excellent.Jan 15, 2019Verified
We had a great experience with Jennifer and her team at Renovate LLC. They were very professional and did a great job. Very hard working guys. We would definitely recommend them to all our friends. Susan DePewAug 22, 2017Verified
Jennifer was terrific at finding me a great solution and wonderful pricingOct 2, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Competitively priced with no hidden fees and simple invoicing. Definitely the best value overall.
- What is your typical process for working with a new customer?Complimentary consultations are available in home (with in 30 miles) or at our showroom Monday - Saturday. Customers are welcome to email drawings, renderings, blue prints or hand drawn sketches for no strings attached quote. Once you have received your general quote you will have the opportunity to finalize your material selection and finish details. Then contract, deposit and dates are confirmed. Lastly, template and install. total time depends on project size. Average size projects are 3 weeks from contract.
- What education and/or training do you have that relates to your work?All of our team members are passionate about their craft. Everyone one has had hands on training in the industry for at least 5 years.