Joshua's Limousine Service

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Introduction: In 1995, Gary McKeon was exhausted with the lack of attention to detail with other transportation services. Gary's wife Belinda stated, "If you think you can do better, let’s do it!" Gary took Belinda's advice and started Joshua's Limousine Service with just six vehicles. Currently, the McKeon's now operate two transportation services which they own. The Headquarter located in Gales Ferry, CT and an operation out of Clinton, CT offers vehicles ranging from sedans to 57 passenger motor coaches. In total, the McKeon's operate with a magnificent fleet of 40+ vehicles combined. The business is built around first-class customer service. No matter what time you call, you will never be greeted with an answering service. The business is staffed twenty-four seven (24/7), with highly trained Joshua's Limousine team members. Joshua's Limousine consistently provides in-house training for improved customer service. In fact, we have partnered with Mystic Marriot Service of Excellence Training to provide additional training. In order to ensure safety to our passengers, our chauffeurs are trained upon hire, quarterly and every team member is drug tested upon hire/random pool and checked via background. Joshua's Limousine Service is the top limousine provider to Foxwoods Resort Casino and Mohegan Sun, the two largest casinos in the Northern Hemisphere. We have worked with the Hilton Hotel Group, top-ranked boxing organizations: the Ultimate Fighting Championship (UFC), Lion Fight and many other world class organizations. Additionally, we pride ourselves with providing premier services specializing in weddings, promos, corporate runs, leisure tours and so much more... We have been able to continue to grow our business because of our amazing staff of Chauffeurs and Customer Service Representatives. Service strives to "Provide more than just a great ride." Joshua's Limousine Service currently employs 58 staff members. CEO / President – Belinda Y. McKeon Director of Operations – Gary R. McKeon General Manager / Global Affiliate Manager – Stephanie K. McKeon Garage Supervisor – Joshua McKeon We're committed to the exceptional level of customer care you deserve and promise to meet and exceed your transportation expectations with our clean vehicles, professional drivers, and on-time service, combined with a genuine personable style and human connection not often found in today's business world. We've built an exemplary team of transportation professionals who are eager to serve you. I enjoy the enthusiasm we bring to our customers when their transportation service needs went above and beyond their expectations. We value all of our return customers, as well as our new ones!

Overview

65 employees

29 years in business

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1.0

1 review

100%

Jodi B.

Jun 3, 2015

Hired on Thumbtack

We've used them many times and never had an issue until this time. We called 4 times, 3 no answers and 1 "I can't find the quote book, so I can't help you." So I turned to thumbtack... ironically they were the only ones to quote but asked for more info. As soon as I gave the info it went back to radio silence. I even sent a message asking if there was something wrong and got no response. The last time we used them a friend got sick on the ride home (one time out of the many times we've rented) I can't imagine being a limo company that's something that you've NEVER experienced. If that's all we did to deserve such rude and unprofessional treatment then I'm happy to bring my business elsewhere.

Limousine Rental

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are calculated from leaving our base to final base arrival back in Gales Ferry, CT 06335. All "Hourly Rates" are calculated with a 2 Hour Minimum Charge. Prom Rates are calculated with a 6 Hour Minimum Charge. Airport Rates are calculated by a flat rate based on actual pick / drop off location. All airport PICK-UPS are subject to a $9.00 airport fee. Wedding Packages: are designated under our 3 packages: 1. Destination Package 2. Our 3 Hour Wedding Package 3. Our 4 Hour Wedding Package *All-inclusive: Each service will include the gratuity and/or TAX. Any Motor Coach Requests would be quoted / rated by a Motor Coach Supervisor and will be calculated with a 5 Hour Minimum Charge, adjusted hourly rates therefore any time after. NON-Refundable Security Deposits: All reservations, with the exception of airport and train station transportation, will be charged a NON-refundable security deposit that corresponds to the specific vehicle being reserved. All security deposit amounts are applied to the full balance of the reservation made. If a reservation is cancelled before the cancellation period is in effect the NON-refundable security deposit amount will be considered as a standing credit with Joshua’s Limousine Service. The credit amount is valid for one full calendar year from the date of cancellation.
What is your typical process for working with a new customer?
As your ground travel logistics professional we can assist you through the process of arranging your reservations and make suggestion and ask the questions to ensure that all basics are covered. Planning for the surprises is what we do best. Our goal is to be the resource for our guests. Using our contacts we can purchase tickets, arrange hotel accommodation, provide transportation globally and become your one trusted concierge.
How did you get started doing this type of work?
Both my wife and I were required to use black car service for travel in our early careers. We never felt appreciated and when the opportunity arose we started Joshua's Limousine Service, named after our youngest son, Joshua. Our goal is to provide exceptional customer service to every guest with touch. From the first contact with our customer service team, the actual service we provide and finally the final receipt for service, we strive to exceed your expectation.