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Mark O’Connell
Mark O’Connell

Mark O’Connell

Offers remote services
Offers remote services
$40
estimated cost


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Computer issue

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Introduction: Mark O’Connell Mark O’Connell earned his Bachelor of Arts degree in Management Information Systems from Albertus Magnus College in 2002. He received his Master of Science degree in Leadership from Albertus Magnus College in 2007. In 2002, he joined the IT staff at The Hartford Financial Services Group in Hartford CT., where he worked in various roles for a period of eight years. Highlights of Mr. O‘Connell’s time at The Hartford included: Software certification, management, and documentation The deployment of enterprise-wide technical and productivity applications, such as Webroot Spy Sweeper and Microsoft Office with Microsoft Outlook Provided support services to 20,000+ Enterprise e-mail users with Microsoft Exchange and Outlook. The design of a help desk ticketing queue system for both Exchange and Lotus Notes. In 2007, Mr. O’Connell Joined I.B.M. as a Technical Services Professional, assigned to The Hartford Financial Services Group. Highlights of Mr. O‘Connell’s time at I.B.M. included: Support for 25,000+ Microsoft Exchange users Creation of documentation for various messaging related functions Shared e-mail account management Ticket queue management related to Exchange Disaster recovery planning and its impacts to Exchange and Outlook. After leaving I.B.M., Mr. O’Connell also worked as a Technical Helpdesk Associate for Xerox, where he supported Microsoft Windows, Microsoft Office, and various electronic medical records systems. Mr. O’Connell also holds a number of professional certifications, including A+, INet+, and is a Microsoft Certified Professional and Microsoft Certified Technology Specialist. Mr. O’Connell has also taught courses in computer operating systems and productivity software to students at Albertus Magnus College, Branford Hall Career Institute, and Porter and Chester Institute.
Overview

Hired 22 times

Serves Madison, CT

Background checked

1 employee

1 year in business

Payment methods

Cash, Check, PayPal, Zelle

Specialties
Computer issue

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Computer type

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.6

14 reviews

5
86%
4
7%
3
0%
2
0%
1
7%

Read reviews that mention:


Maya J.

Computer Repair

I Will definitely be using Mark for all of my technical support needs! I'm not computer savvy at all, but Mark put that all to ease. I'm now able to utilize my laptop to its fullest potential and although old, he has it running like new! He even provided me with recommendations for when I'm ready to purchase a new one (which will be in the near future). So glad I found him, and he's a Favorite now in my phone contacts! Thank you so much Mark!
Apr 10, 2021
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Verified
Gloria R.

Mr. Mark O'Connell did an excellent job on my laptop! My laptop was freezing up, shutting off and the screen was going black. I dont know much about computers and I needed help so I searched online for computer repairs and found Mr. O'Connell. So I left him a message telling him I needed service on my computer and he got back to me right away. He went above and beyond to solve my problem, even worked for several hours until he got the job done. He guided me through the process to allow him to work on my laptop remotely. Mr. O'Connell is very professional, his customer service skills, and patience was so helpful. I'm very glad that I found this computer repair technician, he is very knowledgeable in what he does, and refuses to stop until the problem is solved, thank you very much. I will have no hesitation in using his services again or recommending the Mr. O'Connell to others
Mar 31, 2021
Chris D.

Computer Repair

Excellent technician great rates well knowledgeable optimized my computer awesome call him you won’t regret it I called another guy was very rude and told me I was basically on my own called Mark walked me through everything about re installing Windows 10 thanks so much Mark you’re the best
Mark O’Connell's reply
Thank you, Chris. I am excited to participate in your next project.
Mar 11, 2021
·
Verified
Michael D.

Computer Repair

Im very happy I have a person like Mark & his computer service in my address book. He got to the issue very quickly and solved it in no time That 's the first call & service .The second was better in getting the job done right with total satisfaction of the customer. Because my regular contact is too busy to help me ,so Im still on hold with that company. Glad to have Mark on board .Job well done Mark. Sincerely MichaelDemmel PS. Mark is very patient with his customers ,so they can follow along with his work.
Jan 28, 2021
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Verified
Susan S.

Computer Repair

Mark was quick to respond to my computer issue. He was courteous and professional.
Mar 23, 2021
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Verified
Credentials
Background Check

Mark O'connell

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    The $40 price quote will only be charged if I can successfully solve your issue. It is my hope that once you have confidence in my ability to solve your computer problems, that you will turn to me for help in the future, as well as referring me to others.

  • What is your typical process for working with a new customer?

    Under normal circumstances I will call to communicate with you about what your needs are and if I can solve them with remote tools. I cannot work on devices that cannot successfully connect to the Internet to use these tools, but I can furnish advice for other situations.

  • What education and/or training do you have that relates to your work?

    I hold the following professional certifications: A+ INet+ MCP MCTS with Active Directory I also hold an MIS degree.

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