I knew from our first meeting that I would hire Lori, bc aside from being punctual, friendly and professional, I could tell that she had begun working as I gave her a tour of my condo; she was looking around at my "problem areas", then spoke of them, with expertise and an action plan after the tour ended. Her communication is clear and professional, which has earned my trust and confidence. She did an excellent job cleaning my house, and was receptive to feedback on improvements (there were almost none). A trustworthy, professional, friendly expert to beautify and contribute to the comfort of my home and lifestyle? Can't ask for any more than that! I've decided to make Lori a weekly part of my "village" to make my life the best it can be.