Absolutely outstanding job installing a new oak floor, but am even more impressed by the followup customer service. I wanted the floor stained, but after choosing stain, didn't like, but figured we were stuck with it. When I told Tom (hoping to get some minor fix) he said, "If you're not happy, we'll ressand and refinish." I was shocked and relieve. We now are thrilled with floor and would obviously highly recommend Tom. He not only stands behind his work, but cares about his customers.