PlumbTech

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Customers rated this pro highly for professionalism, responsiveness, and work quality.

Read reviews that mention:

• install・5

• system・4

• hvac・2

• ac・2

• cooling・2

• heat・2

• unit・1

• air・1

• split・1

• mini・1

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John S.

Jun 26, 2021

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Hired on Thumbtack

Hired on Thumbtack

HLY RECOMMENDED SEE BELOW!! My central air unit died when we turned it on this year. We were hoping we could squeak another year out of it but apparently it decided to take the gold watch and fade into retirement. Everyone knows that dreaded “click... then nothing” moment and we were living it first hand. Knowing that it would be pretty hot the next week we decided to have it replaced. Apparently everyone else in the state of CT had the same idea! We called multiple companies and they were all at least a week out for an estimate (never mind the actual replacement which some said was as far out as 6 weeks). In a last ditch effort of skeptical desperation we sent Ron a message at 11pm that night as PlumbTec was the last contractor on my list. About 30 min later (wasn’t expecting anything till the morning as it was Saturday evening) as I was heading to bed my watch dinged with a new message from Ron. We chatted for a bit and agreed that he would come out first thing Monday morning to take a look. Monday morning rolls around, Ron shows up on time and he does his thing with the initial inspection. That same day he comes back with an overall assessment of the system and multiple replacement options that take in price and quality considerations. Very well laid out, honest and to the point. He explained the differences in efficiencies and cost while at the same time was able to show the value behind a slightly more expensive system (IMO most people will simply say “X is more expensive but it does this” whereas Ron actually explained it down to the maintenance level). Needless to say we went with Ron because of his honesty, timeliness and cost. He ordered the parts the next day and we were off to the races that Friday. Here’s where the “life happens” part comes into play. Everything is done. Ron has tested the system successfully, everyone’s happy. Fast forward 5 hours and I notice that the temp is not cooling past a certain point. I text Ron that Friday evening and let him know what’s up. HE LITERALLY CAME BACK OUT THAT NIGHT @ 8P TO TROUBLESHOOT! He stayed for a few hours to figure out the issue, realized that he couldn’t get the part needed until Monday and let us know he’d be back first thing Monday morning to resolve it (which he did). Knowing that the upcoming week was predicted to be very hot he expedited everything. The communication throughout the entire process was spectacular. Nothings worse then not hearing from your contractor for long spans of time or learning about an issue too late. Ron went above and beyond multiple times to right a situation that no one had control over. Was PlumbTec the lowest quote I got? No, but they certainly weren’t the highest either. I’m of the mindset that you get what you pay for and I feel that the value provided here greatly outweighs the cost of the service. The peace of mind is worth it’s weight in gold! It’s like when you find a good trustworthy car mechanic... once you do you keep that relationship alive and healthy at all costs LOL! I can honestly say that I feel like I have a trusted HVAC partner that I can call whenever I’m having an issue OR if I just need an opinion on something HVAC related. I’m always going to get an prompt, honest answer. The man takes pride in his work and it shows. Attention to detail is there as well. Those are hard character traits to find these days IMO.

Details: Replace an existing A/C unit • Packaged system • Homeowner or property manager (not done) • Attic • Ground floor • 2,000 - 3,000 sq ft • Two stories • House

Central Air Conditioning Installation or Replacement

Charyn a.

Jun 20, 2021

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Hired on Thumbtack

Hired on Thumbtack

Ron and his technical assistant were nothing short of stellar. And this is why: I had no AC working during a heat wave and was certain my old system needed a couple of tweaks. But also knew the old system I inherited with the house was going to be problematic on a regular basis. Ron checked my system and gave me three viable options. I agreed to one and a date was set for the following week. They showed up (exactly on time), they methodically installed a new system (in one day), left my home clean and conducted all business in a professional manner — plus they were just lovely to have around. My new system is actually an impressive piece of Trane HVAC kit that has made me a very happy customer. The price was fair — made more so by the fact they wouldn’t leave until the job was done and done well. Incredible guys, really! Thank you for helping to make my life more comfortable.

Details: Replace an existing A/C unit • Homeowner or property manager (done) • Location recommended by the professional • Location recommended by the professional • 1,000 - 2,000 sq ft • Three stories • Condo or apartment

Central Air Conditioning Installation or Replacement

Erica L.

May 31, 2020

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Hired on Thumbtack

Hired on Thumbtack

Installed a mini-split system for us. Was a pleasure to work with- responsive, professional, reasonable, and went the extra mile to get it done within a tight schedule. Highly recommend

Details: Install a new A/C unit • Split system • Homeowner or property manager (not done) • Location recommended by the professional • Ground floor • 1,000 - 2,000 sq ft • Two stories • House

Central Air Conditioning Installation or Replacement

Jeff G.

May 7, 2020

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Hired on Thumbtack

Hired on Thumbtack

We had an issue with no hot water in the shower. Ron came to our house and through some troubleshooting found and fixed the problem. He also replaced a leaking bathroom faucet and a tackled a couple other items while he was here. He was very thorough and honest about what we needed and what we didn’t. We will definitely be going back to PlumbTech in the future and would highly recommend them.

Details: Boiler • Basement • Two-story building • House

PlumbTech's reply

Thanks!

Heating System Repair or Maintenance

Susan G.

Nov 1, 2019

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Hired on Thumbtack

Hired on Thumbtack

Was very polite & professional. Answered all my questions (extremely timely) & addressed my concerns, explaining the job with patience. :) very respectful & reasonably priced. Did the job quicker than I thought. Removed 2 old baseboard heaters & installed 3 new ones. Was able to fit the job in within my timeline as heaters needed to be in place prior to new floors being installed. Only issue we ran into was new heaters being much shorter in height than original ones (i didnt realize how much shorter when I purchased them as all the new ones are that standard height now) from 1963 so confirmed with me prior to installing them the height I would prefer as we would have to fix the walls after installing, I very much appreciated that! Very happy with the job & would definitely hire again in the future.

Details: Natural gas • 1,000 - 2,000 sq ft • Three-story building • House

PlumbTech's reply

Thanks a lot!

Heating System Installation or Replacement

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  For service calls, my pricing varies based on travel distance, etc. Some projects will be bid at a flat rate.

• What is your typical process for working with a new customer?

  The first thing is to get acquainted and establish a friendly working relationship based on trust.

• What education and/or training do you have that relates to your work?

  4 years of school, 10 years on the job trade experience commercial/residential/industrial.