By: Xin Liu, Giles Lavelle, Lucas Boyer, Tom Genoni
Email is a crucial channel for us to connect customers and service professionals. When customers submit project requests with requirements such as the type of the job, location, schedule, etc. on our platform, we send emails to matched service professionals with those request details. When service professionals reply with job cost estimates, we send the messages to customers through emails. Above are only two examples out of more than 100 types of emails we have in the product. Most of them were coded in PHP Twig templates within our main website application.