FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing to consult (done for you) train (done with you) or coach (do it yourself) you and your team.
- What is your typical process for working with a new customer?
Determine Benefits: Assess the current situation. Interview key stakeholders to understand strengths, challenges, opportunities, trends, and threats. Scope the anticipated people, processes, and tool changes. Align on roles and opportunities. Plan Initiatives: Conduct future state strategic roadmap planning sessions with key stakeholders. Involve the right people at the right time to define strategy and tactics for success. Align on the diagnosis and recommendations. Approve Roadmap: Align key stakeholders on focus areas that need efficient and effective customized solutions. Execute Solutions: Validate the solutions so all key stakeholders contribute and take responsibility for their role and the anticipated changes. One on One Coaching: Implement quality-conscious performance consequences and rewards to ensure that your measurement systems show sustained improvement. This is essential in building a culture to sustain success. Sustaining Momentum: By understanding the impact of change on constituents, employees and departments, we help organizations remain adaptable to changing environments (double-loop learning). Our holistic approach and ability to quickly and sustainably affect positive change set us apart from other consulting firms.
- What education and/or training do you have that relates to your work?
Our consultants, trainers, and coaches are certified professionals with an average of 20 years of business experience. We measure our success by the capability we build in your company to deliver efficient, effective and sustainable results.