- What should the customer know about your pricing (e.g., discounts, fees)?
When working on insurance claims, Restoration 1 uses the industry standard Xactimate estimating software with up to date pricing specific to the regional area. Non-insurance claim projects are typically priced based on time and materials.
- What is your typical process for working with a new customer?
Discover the client's needs by visiting the property and interviewing the occupants. Have the owner review their insurance policy to determine the best approach to restore the loss while limiting their out of pocket expense. Explain the remediation process prior to beginning work. Assure the occupants that the property will be returned to a safe livable environment quickly.
- What education and/or training do you have that relates to your work?
Bachelor of Science from the Milwaukee School of Engineering; Licensed General Contractor in the State of Florida since 2007; Licensed Mold Remediator in the State of Florida; Certified Water Remediation Technician; NORMI certified Mold Remediator and Assessor - State examinations; Certified Fire Restoration Specialist; 30 years experience in the commercial HVAC and Energy Management industry