Q. What education and/or training do you have that relates to your work?
A. As we are in a field that is constantly changing, so is our education. We have three employees, and we each concentrate our continued education in different areas. One technician works with networks, business servers and work stations, Apple Computer Repairs, and laptop repairs. Another technician is the hands on pc repair specialist, who also has a deep knowledge of not only newer computers, but all the way back to the first home pc's existed. I myself concentrate on computer security, data archiving, photo archiving, web design, graphic design, and computer training. We are all cross trained in the general service and repair of computers, and also the new computer hardware and how to build the best computers for our customers needs.
Q. Do you have a standard pricing system for your service? If so, please share the details here.
A. Although we have pricing for labor when a customer asks, it is default pricing. 85.00 for most repairs if software or desktop computer hardware related. Laptops the cost is dependent on the time it requires to disassemble the computer and replace the bad part and usually runs between 85.00 and 160.00. We have a diagnostic charge of 35.00 and a minimum charge (for repairs that take less than an hour) of 45.00. There are times when the repair requires reseating memory or something equally minimal in which case you may pay as low as 10.00 but it is dependent on the tech and time spent.
Q. How did you get started doing this type of work?
A. Can you think of any other line of work that is constantly changing? I love to learn as I feel knowledge empowers me. That said, each day that passes, I increase my knowledge. In the security of computers alone there is so much happening that I cannot get bored. It is a great field to be in and we look forward to what the future brings. After 20 years, it just keeps getting better.
Q. What types of customers have you worked with?
A. Desktop and Laptop repair (hardware) of both PC and MAC. Virus removal and system restoration and backup. Custom built desktop and laptop computers.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. When calling for computer repair, try to remember what you were doing when you first noticed the problem. Write down as much information as you can about the problem you experienced and the work you want performed. Ask questions when you come into the shop about the work and what you can expect afterwards. Ask about warranties, etc.
Q. What questions should customers think through before talking to professionals about their project?
A. I guess that the main item would be that we custom build computers. We do not sell name brand computers, as a habit (but will if specifically asked to and are able to). Custom built computers are designed for you and what you will use them for, and while they will do what you want, they will not be limited to this. They will come with a warranty, at no additional cost, through our store ... with a human. We will service the computer. It will not be shipped off to another facility. Most of the hardware used in your custom built computer will carry 3 year manufacturer warranty at no additional cost.