Bob helped me remove viruses from my laptop and reestablished my firewall, in addition to installing a prestigious anti-malware program on my laptop, all for an incredibly reasonable price! I was beyond impressed with the service Bob provided, as well as his personal interest in making sure my computer was clean and would stay that way! He even talked me through a couple of things I can do on my own to help prevent another virus from penetrating my firewall. He was quick and efficient, especially considering the amount of corruptive "junk" my computer had. And all this was done remotely - from opposite sides of the country! - so I didn't have to waste my time and energy taking my laptop to someone, leaving it there for a week or more (Best Buy's $200+ policy that gets moderate to low reviews). I did my homework to make sure I was getting a knowledgeable professional, for a good deal, and it sure paid off with Bob! There was absolutely nothing I would change about my experience, and I HIGHLY! recommend Bob's services to anyone and everyone! Thank you Bob! I hope nothing else goes wrong with my laptop, but if it does, I know who to call!