I am telling anyone who will listen that these are literally the WORST guys in Gainesville. I took my Jeep in for a simple speaker replacement and when I got it back my passenger and one rear door were completely broken. I could not roll down the windows or open the doors from the inside. When I called about the doors the owner was extremely rude to me. Instead of taking responsibility for the issues, he claimed that the doors not working was my fault because I had an old car. I drive a well maintained 2002 Jeep and I have never had any problems with my doors or windows. To make things even worse when I brought my car in for them to fix it another costumer was waiting with me asking what I was getting done. I told him "nothing, I'm having my doors fixed because they f*cked them up". The owner started screaming at me, getting in my face and told me to shut my mouth. He forced me to stand outside in the cold while I waited for my car to be repaired. One of his employees came by and apologized to me saying he had worked on it and would look at it again. When he went inside the manager walked outside and started screaming at me again telling me that he didn't "want to hear another word" out of my mouth or he would call the cops. I told him that the cops were already on the way, because I had called my dad who is an ASO Officer. Before my father arrived a GPD officer came and told me that I was going to be trespassed. I am a tiny 19 year old female, I did not threaten anyone or pose a threat to anyone around me. Thankfully my father arrived and once we spoke to the GPD officer she told me that they actually get a lot of calls about the guys who work there. Let my experience be a warning to anyone thinking about going to Audio Outlet in the future. If they mess up your car and then you tell anyone about it, there is a good chance that they will call the cops on you and have you treated like a criminal.Dec 27, 2013Audio Outlet, Inc.'s reply
At Audio Outlet we have serviced over 150,000 customers since 1984. As one of the oldest car electronics stores in the state you are bound to run in to a few dissatisfied customers. Alexis entered our store screaming and yelling at the staff and customers which as a last resort we called G.P.D. to calm the situation down. When her father showed up he apologized to me for her outlandish behavior and I overheard him telling not to cause problems here again as she had in other stores. We then requested a trespass warrant against her as we found out she caused all this trouble because she didn't understand how to operate the door lock functions on her own vehicle.
- What advice would you give a customer looking to hire a provider in your area of work?Are service is rated the highest in all of North Florida in professional car audio installation, Since 1984 over 125,000+ satisfied customers have enjoyed the peace of mind knowing that every Audio Outlet installation is backed by a lifetime guarantee.