Bold City IT

Jacksonville, FL

Get up to five quotes from pros like Bold City IT within hours. Get Quotes

About this pro

How does your service stand out?

I'm the host of WJCT's Deemable Tech, a call-in help show about technology. On the show, my co-host and I answer listeners' questions about computers, tablets, smart phones and the Internet. I started Bold City IT so that I could do what I can't do on the radio show, go to folks home or office and fix their problems!

What do you enjoy about the work you do?

Helping people with their tech problems. Technology is second nature to me, and I hate to see people struggling with their computers. I love being able to empower people to use computers and other technology to make their lives easier, more fun and more efficient.

Location

Jacksonville, FL 32208

Background check

Complete

Years in business

3

Number of employees

2

Times hired on Thumbtack

1

Reviews

9 Reviews
  • Billie T. Jan 13, 2016
    Computer Repair
    Verified Review
    Ray was professional, they were fast and he was able to answer all of my questions. We are very happy with the service.
  • Steve C. May 20, 2014
    Starting a new business. Luckily, I found Mr. Hollister. Couldn't believe he was the tech guy I had heard on WJCT. He took care of everything from our networking & computer purchases, to our Internet security. It's great to have someone to trust with today's technology.
  • Tom B. Apr 28, 2014
    Smart guy, knows what he's doing and gets the job done!
  • Geri B. Apr 25, 2014
    I was one of those still running Windows XP as Microsoft support ended. I can't buy a new computer or upgrade right now, and Ray provided me with the information I needed so that I could have safe computing options. He was helpful and willing to figure out real solutions. He responded promptly to questions, too, and made sure I had a solution. I'll be calling him to help me with my computer needs again in the future!
  • Lauren B. Apr 25, 2014
    In every instance that Ray has done a service for us, such as setting up our home wireless network, resolving software issues we had, upgrading our desktop, removing viruses, etc, he has been prompt, fulfilling his commitment to us very satisfactorily, with exemplary service. I like the fact that he is very knowledgeable and positive, and backs up those qualities with superior problem resolution.
  • Jonthan K. Apr 25, 2014
    Very personable, knowledgeable, and professional. Would recommend for anyone that needs PC/IT services.
  • Dean M. Apr 25, 2014
    I needed help chosing the best cellphone for me, Ray provided insightful suggestion which led to the perfect selection for me! Ray is very knowledgeable with anything that deals with modern technology!
  • Heidi L. Apr 25, 2014
    Prompt and knowledgeable service provider!
  • Rex J. Apr 25, 2014
    I have used ray's services multipule times now, each time getting outstanding service as he has worked to fix my computer.

Q&A

What education and/or training do you have that relates to your work?
While I am driving to client's home or office, I am always listening to the latest tech news. So, I find out about developments long before any continuing education courses have been offered. I also receive press releases from most major manufacturers and software and app developers. When I find news that may be relevant to my client's I research it so that I can share it with them or change my processes accordingly.
How did you get started doing this type of work?
I was frustrated at not being able to help people more tangibly with their computer problems. A lot of times we would get calls at Deemable Tech that required hands on help, and we really couldn't do anything to help our listeners. I love helping folks get their computers and devices running the way they want them to be, but I couldn't do it as much as I wanted to.
What types of customers have you worked with?
Virus/Malware/Spyware removal, replacing laptop screens, replacing hard drives.
What advice would you give a customer looking to hire a provider in your area of work?
In real estate the old adage is location, location, location. With computer repair service providers it is reputation, reputation, reputation. Anyone can hang a shingle and call themselves a computer repair technician. Find out what kind of reputation the provider has before you hire them. How long have they been in business? How are they reviewed on Facebook, Yelp, Yellowpages, and Thumbtack, for that matter! If they don't have many reviews or they haven't been in business for a long time, do they have any other reputation that you can look at? For instance, do they have a tech help show on public radio? :-)