What education and/or training do you have that relates to your work?
While I am driving to client's home or office, I am always listening to the latest tech news. So, I find out about developments long before any continuing education courses have been offered. I also receive press releases from most major manufacturers and software and app developers. When I find news that may be relevant to my client's I research it so that I can share it with them or change my processes accordingly.
How did you get started doing this type of work?
I was frustrated at not being able to help people more tangibly with their computer problems. A lot of times we would get calls at Deemable Tech that required hands on help, and we really couldn't do anything to help our listeners. I love helping folks get their computers and devices running the way they want them to be, but I couldn't do it as much as I wanted to.
What types of customers have you worked with?
Virus/Malware/Spyware removal, replacing laptop screens, replacing hard drives.
What advice would you give a customer looking to hire a provider in your area of work?
In real estate the old adage is location, location, location. With computer repair service providers it is reputation, reputation, reputation. Anyone can hang a shingle and call themselves a computer repair technician. Find out what kind of reputation the provider has before you hire them. How long have they been in business? How are they reviewed on Facebook, Yelp, Yellowpages, and Thumbtack, for that matter! If they don't have many reviews or they haven't been in business for a long time, do they have any other reputation that you can look at? For instance, do they have a tech help show on public radio? :-)