Galaxy Builders, Inc.

Jacksonville, FL

Get up to five quotes from pros like Galaxy Builders, Inc. within hours. Get Quotes

About this pro

How does your business stand out?

Honesty, the ultimate goal is to provide you the customer with excellent service from the moment we first arrive to your property, until the project is finish, and retain a customer for life.

What do you enjoy about the work you do?

It's gratifying to see a happy customer and the end of a project, knowing that all parties accomplished their goal.

Location

Jacksonville, FL 32258

Years in business

21

Number of employees

25

Times hired on Thumbtack

5

Reviews

11 Reviews
  • Martial T. Nov 2, 2015
    Ricky is very professional and easy to work with. The crew is very quick, taking most the roof off on the first day and cleaning up after themselves. They almost finished the roof up by the second day. The roof looks great and I would recommend a Galaxy Builders roof to any of my friends and neighbors.
  • Matilda C. Oct 20, 2015
    My family was so impressed with the work that Galaxy builders done on my roof . Rick from Galaxy builders kept me informed the hole time. He would take the time to show me and explain step by step , what was going on, the staff from Galaxy building workers was hard working. I would definitely Refer galaxy builders to my friend and others that needs a roof or remodeling . Thanks so much for doing excellent job on my roof Matilda Collins
  • AlFrances M. Oct 1, 2015
    I was very pleased with my new home and garage roofs. Ricky kept me apprised every step of the way, explaining what to expect in the worse scenario once the work commenced. Fortunately, there were no worse scenarios. I appreciate the information he shared, which let me know he was all about great customer satisfaction. He was very personable and made sure I had no questions unanswered. He and his team delivered what he said he would and I will highly recommend Galaxy Builders to anyone who is looking for roof work. As a matter of fact, I will be doing business with Galaxy again in the very near future. Thank you for your honesty and great work!! I am definitely a satisfied customer. AlFrances M., Jacksonville, FL
  • Cami H. Jun 10, 2015
    Bathroom Remodel
    Verified Review
    Professional. Prompt. Respectful. Delivered a wonderful end product. We were extremely happy and would hire again!
  • Susan C. Jun 8, 2015
    We just had out Master Bath completely redone. Upon meeting Ricky and Mike with Galaxy we knew we were in good hands as both had great input and suggestions for making the most out of our remodel. The staff that worked at our house every day were very knowledgable, helpful and obviously take great pride in the quality of the work they do! They showed up early - worked hard and tidied up daily before they left. Very happy with the work done and the new bathroom!!!
  • Franced K. Mar 26, 2015
    Ricky Rovello and Galaxy builders did a superior job for me on roofing, ceiling repair and replacement, and woodwork. From the first moment that Ricky called, which was shortly after I had contacted him, to the finishing of the job, he was always courteous, quick to respond to questions and phone calls, and very understanding about our personal needs and schedules. The work that was done was of very good quality. I highly recommend Ricky and his crew.
  • Ala A. Mar 19, 2015
    Ricky is the best so friendly and professional at work and made all the work smoothly and perfect can't wish for any better.
  • Julio Eduardo R. Oct 16, 2014
    The effort put by Mr. Ravelo, was outstanding. Providing the initial quote, following up after the quote was sent, providing with referrals, insurance and contacts from previous satisfied customers.
  • Daiv S. Oct 5, 2014
    Roof Installation or Replacement
    Verified Review
    I had one of my rental properties reroofed completely with an adjacent property I had a partial roof done along with a overhang to the tenants entrance. Overall I was very pleased with the outcome. The reason for my score is as follows: THE GOOD---Roof looked great , the crew was knowledgeable and they left the area in good shape. The roof was completed in a timely matter. The price was competitive, not the lowest but reasonable for the work that was to be completed. The torch down roof on my adjacent property looked great as well and the framing for the overhang over the tenants entrance actually exceeded my expectations. This was done a few days after the neighboring roof was done but with intermittent rain this was expected. I would have given Ricky a 4.5 star rating personally but this system doesn't allow half stars and the reason I wound up giving less than a 5 star review was as follows. THE BAD and UGLY: I know I am not the easiest client to please but I do ask questions and have expectations. When discussing the need for additional supplies which were needed I offered to go to Home Depot/Lowes to pick them up since I lived only a few blocks away. The price in the contract was almost triple the normal price(for additional decking and trim) and I thought I could save my self a few dollars as I didn't anticipate needed any extra decking for the roof. Ricky was prompt in sending pictures of the damaged area and while discussing my offer to pick up the extra supplies the owner jumped into the conversation ( I was on speaker phone without my knowledge) and he immediately started raising up "that's the price quoted in the contract" and I should have read" my contract. Um I did read the contract .Maybe" raising up "is your acceptable way to talk to your wife but not to me. Nothing like having someone your paying almost $8,000.00 to insult you and trying to talk over you. I was then advised by him the additional wood needed was already purchased ( even though the contract stated and I was advised by Ricky that I would be called prior to any additional purchases being made). The owner the proceeded to whine that he would just have to "eat that extra expense" and lets move on. (as a side note I was told I needed 4 extra sheets of plywood but when I came over and climbed up on the roof and spoke with roofers it turned out I needed less than one....hmm almost an extra $180.00 out of my pocket. I certainly understand I would have to pay more for convenience but I was just trying to keep my costs down. Odd that a skilled group of experienced workers would mis-estimate how much they would need. I guess its ok to ask questions. Now with all that aside, the last small complaint was the quoted price wasn't what was paid. I pad the first half with a cashiers check and decided to pay the remaining balance with a credit card after all this foolishness with the extra supplies needed. I was then advised there was a 3 percent surcharge for credit cards. Oddly this was no where in the contract. One would expect the cost of doing business would be included but apparently not. As a long time employee of a major credit card company I know If you pay by credit card you will have recourse if the job is not performed correctly or completed. In summary. Ricky overall was excellent and the job was performed on time. He was communicative with how the work was progressing and did follow up to see if I was happy. The work appears excellent and looks good.T he second partial roof and overhang exceeded my expectations and looked fantastic. Had the owner not intervened with his rather condescending and inflammatory comments and had the credit card surcharge been disclosed in the contract this would have been a 5 star rating. Unfortunately since I am rating a company and a person who is the "face of the company" there is no way to separate the two on here hence this is my overall impression. I would recommend future clients to do business with Ricky and I would encourage future clients to contact me if they have further questions or concerns. The Thumbtack system was good and gave me multiple leads in order to choose my roofing specialist.
  • Ronnie H. Jul 30, 2014
    Roof Installation or Replacement
    Verified Review
    Ricky and his team responded very quickly to my request and had a quote in my hand the same day. The roof replacement that was done was just as great. Would use them again in the future.
  • Jamie B. Jul 7, 2014
    Roof Repair or Maintenance
    Verified Review
    Ricky Ravelo with Galaxy Builders contacted me through thumbtack. He coordinated a time convenient for me, and came out to my home for an estimate on a roof repair. He showed up on-time and provided a thorough inspection and estimate. He followed up with me later the same day. By the end of the day, (the same day as the estimate) my roof repair was complete. I am very happy and highly recommend the team at Galaxy Builders.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our prices system depends on the Scope of Work of the project. It ranges from $2,500.00 to over $100,000 dollars.
What education and/or training do you have that relates to your work?
Yes. The Florida Department & Professional Regulation requires state contractors to attend continuing education classes. We also attend trade shows and any training or course we feel that enhance our expertise and knowledge.
How did you get started doing this type of work?
I guess it all started back in Cuba when I built my first kite and sold it. I liked seen kids smiling with their kites up in the air as well as touching my pocket with an extra quarter to spare.
What types of customers have you worked with?
We are general contractors, so we do a variety of projects, however we specialize in customer satisfaction.
Describe a recent project you are fond of. How long did it take?
We re-roofed this old church that was in really bad shape. The church members were all very happy when we finished with the project.
What advice would you give a customer looking to hire a provider in your area of work?
Do your homework, spent some time reviewing your possible contractors. Get at least three bids. Check their licenses and insurances. In most cases the cheapest is not your best choice. Compare the scope of work as apples to apples. “It is unwise to pay too much, but it is worse to pay too little. When you pay too much, you lose a little money… that is all.” “When you pay too little you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.” “The common law of business balance prohibits paying a little and getting a lot… it cannot be done.” “If you deal with the lowest bidder, it is well to add something for the risk you run. And if you do that, you will have enough to pay for something better.”
What questions should customers think through before talking to professionals about their project?
There are all kinds of contractors out there, most that I know are trying to do a good honest job. However; there are those that start as low bidders to set you up "the customer" with unforeseen situations and expenses.