FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is pretty simple, basic repairs are $90 and computers/laptops including Smart TVs that require disassembl/reassembly of hardware are $140. These prices do not include parts. Smart devices and phones typically are $90. Parts may or may not be included, depending on how old the device is.
- What education and/or training do you have that relates to your work?
I have been involved with all types of technologies from VoIP and troubleshooting the internet backbone to IT Administration on servers, delegating security access to data and providing technical support for network and desktop applications. I follow the best practices of the National Institute of Standards and Technology (NIST) as well as the Health Insurance Portability Accountability Act (HIPPA). I also follow Ziff Davis publications, Consumer Reports, C|Net, and more resources to be able to provide the most current information.
- How did you get started doing this type of work?
I have been providing remote technical support since the DOS days using a 2400bps modem, a telephone line and Carbon Copy for DOS. I am a Technologist Professional who specializes in learning various types of new technologies and how they are used by a company and the end users.