This was my first time using Thumbtack. Within 15 minutes of putting my request, Patrick responded with a competitive quote to wipe my hard drive of all data, re-install the drivers and the OS. He was very courteous, responsive and worked after hours to meet my timeline. When I picked up the computer this morning, he took time to show me what he had done to make sure I was happy with his work. I recommend you let Patrick help you with your next computer maintenance issue. Sincerely, Robert.