FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In most cases we can determine in a quick phone call if we can process through insurance. If not, we’ll give you all pricing up front so you can make an informed decision.
- What is your typical process for working with a new customer?
Communication is key. We understand we’re often called during a moment of crisis. We pride ourselves on our professional response and mitigation of your water problems. There is a lot going on and by communicating every step of the way, we’ve found an informed homeowner is a happy homeowner. We’ll start by clearly understanding the problem and calling out where and how we can help. Once we’re all in agreement on a course of action we resolve your moisture problem. In most cases we work directly with your insurance company to obtain payment. That’s it.
- What education and/or training do you have that relates to your work?
In the last decade we’ve seen almost everything in this business. We’ve got the water removal down. We really differentiate ourselves by taking the extra time to explain to our customers the process, their options, and ensure they make informed decisions.