Our experience with Alva could not have been better. I reached out via email, and had my appointment scheduled within 2-days. We have an older house, but wanted something a little more modern for our living room. We opted for roller shades with an interesting texture. Frankly, had I been left to my own devices, I would definitely screwed something up. I am so glad I went with a pro and someone who actually walks around your house, listens to my ideas, shares what really works, what to stay away from, and what's a good overall value for the home. I did my research, and I may have paid a buck or two more than the "box stores", but I got so much more for my money compared to them.