About this pro
They responded quickly and were able to do my power washing job within 2 days of my request. They were also very well priced with their quote. I would use them again for sure.Dec 10, 2014Verified
Vance S.Jun 26, 2014Verified
Robert G.Feb 17, 2014Verified
I contracted this company about a month ago to do my roofing. They were prompt to make an estimate without needing to visit my property. The problem was when they showed up for service. Their equipment malfunctioned and they were unable to perform the service. The service was rescheduled, and they showed up, but not on the rescheduled date. They showed the next day at a time I was not available to have the service done. I decided to give them another chance and rescheduled them again. They showed up, and claimed they could not perform the service because it was raining. They never called me and auto rescheduled themselves for the next day at 11am. I had a meeting and could not have the service done at that time. They never called me back to reschedule. A couple of weeks later, I called them to give them another chance, and they required me to provide a credit card so they could charge me in advance for performing the service. Are they insane!? They are not reliable and want me to pay in advance? Needless to say, I refused. Pros: Company has nice logo and accept credit card. Looks legit (but is it?) Cons: Zero punctuality, zero business ethics does not perform the job, and then blame you when they don't perform the job as requested. Reccomendation: Stay away from Widnow Gang. They don't deliver and then they try to scam you of your money by balming you and requiring to be paid in advance. My experience with Window Gang has been the worse ever. Do not hire.Oct 8, 2013VerifiedJose B.'s reply
Dear Mr. Nelson, We truely apologize for your experience, it is true that the rain has not been really helping us during this time, but it is also true that we have visited yout house four times and two of them which you did not want us to perform the service for you. It is a great cost to move a team to your home, for that reason in the last attempt to cite us, we did request a credit card number. Honestly Mr.Nelson it is something we've never done before, because we were never given this situation with any of our loyal customers, but it was a solution to help you enjoy your roof clean and not a refusal to serve you, we just needed some type of assurance that you did want our service done, our customers and their satisfaction always come first, again we do apologize for the inconvenience. I hope that you understand, we want to satisfy the customer, but do not want to lose money.
Loved the service! The guys were great, scheduling was smooth and easy. The young lady over the phone was very nice. I would highly recommend!Jul 26, 2014