FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I rely on my suppliers for pricing. I also rely on them paying my commission, not my clients. If you end up taking the information I give you a booking it online I don't get paid! I only respond the requests that are in my area of expertise. I literally get hundreds of requests per day, so you have to be selective and serious on which ones you respond to.
- What is your typical process for working with a new customer?
The first thing I do is "qualify" them . Budget,type of vacation, what they are hoping to experience on their vacation, where they have already traveled, likes, dislikes and forming a relationship.
- What education and/or training do you have that relates to your work?
I am continually educating myself as far as site inspections, webinars, familiarization trips, keeping abreast of all the new hotel openings and taking online classes is an integral part of being an agent and keeping up with what's going on in the world.