FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Troubleshooting varies, safety doesn't have a price, many times it only takes one mistake and because of a cost, the customer will look elsewhere. asking for a one time fee for troubleshooting is not practical or professional if we are in the business to help. many customers don't understand the seriousness of the problem and no matter how big or small things should be of equally concerned. customers wouldn't be calling if there were no doubts and because we care we want to talk about the issue or concerns before we can talk about a negotiated number. If the issue is solved and the contract is agreed the fees will be evaluated based on need and not only as a structured guidelines. the objective is to get the issue corrected and completed with the most highly recommended professionalism. I want my team to leave the concern area knowing that they helped someone.
- What is your typical process for working with a new customer?
We treat all customers as if they are the only customer we have and the only one that we rely on because one customer makes all the difference
- What education and/or training do you have that relates to your work?
Management is a very big deal when we come across customers that don't really know how to explain a situation This is why Joseph Lopez has a BA in business so that he can lead towards solutions for all customers.