FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, honest pricing with no hidden fees. Every job is quoted before work begins, so you always know what to expect. We offer: Competitive flat-rate pricing Discounts for repeat customers No weekend or “emergency” upcharges for most appointments Free estimates for major repairs or installations Our goal is simple: Fast service. Fair pricing. Every time.
- What is your typical process for working with a new customer?
Quick phone/text consultation – We listen to your issue and ask a few questions to understand the problem. Free estimate – We provide upfront pricing before we arrive. On-site inspection – We diagnose the issue using modern plumbing tools. Clear explanation – We explain your options and answer all questions. Fast repair – Most jobs are completed the same day. Clean-up & verification – We leave your home cleaner than we found it and make sure everything is working perfectly. We keep the process simple, efficient, and stress-free.
- What education and/or training do you have that relates to your work?
Our team has professional plumbing training, years of hands-on residential repair experience, and ongoing education in: Leak detection technology Water heater installation & safety Drain clearing tools & equipment Pipe repair & soldering Fixture repair & replacement Local building codes and compliance We stay updated on the latest tools so we can diagnose and repair problems quickly and accurately.