I hired Eric to install backsplash in my kitchen. He sent Carlos for the job.
I'll like to separate the review in 2 aspects; 1st, professionalism and work ethics of Eric and Carlos-
I must say Carlos is the MOST ethical person I've every worked with! Forget about asking for downpayment, he din't ask for the money even on 3rd day of the work! Never complained about ANYTHING! Such a soft spoken gentleman Carlos is. Same time Eric was very prompt with the communication, and never asked about downpayment or mode of payment.
I'll give them 1 extra star for that!
Now, the 2nd part of the review is for craftsmanship.
May be the tile I had was a little delicate or may be Carlos din't have THAT much expertise to deal with high quality backsplash tiles. Anyways, his work is pretty much mediocre. Ages are not finished, and I had to take the grout off the tile by myself. 2.5 stars for quality of the work.
Overall, I'll like to work with him once again. May be he'll improve his attention to detail this time. I highly recommend him, particularly for the peace of mind to deal with him!