Mueller IT Solutions
About this pro
Mueller ITSolutions has been providing Computer Repair & Services to North West Florida since 1999. We don't speak jargon, we explain things so you can understand them and don't feel intimidated. In the recent years we have added tablet and smart phone repair to our list of services that we provide. Mueller ITSolutions customers receive IT services which is different from anything else that is offered elsewhere. When our customers have a problem, they call or text with a description of the problem and then they forget about it and head to work knowing that when they return that night, the PC will be fixed and a bill for about $65 will follow approximate 2 weeks later, if the repair took more then15 minutes. The same service applies when our customers are ready to buy a new PC or gadget. We will search for the best deal in town and then meet them at the store to assure that they are getting only the items that they want or need. This service is free but a piece of cake is always welcomed. LOL Being able to work with many different types of people. Taking a PC that is not working and making it run like new again.
Years in business19
Times hired on Thumbtack5
Number of employees3
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Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?We charge flat rates at our shop and an hourly rate for house calls. Remote jobs are treated as if they were preformed in the shop and therefore also receive flat rate prices. Our prices are posted for easy viewing on our wall.
- What is your typical process for working with a new customer?Informing my new customer what kind of service he/she can expect from us. I explain how from now on whenever there is a question or problem with the PC to simply give us a call and we will help them remotely. No need to have to drag the PC in.
- What education and/or training do you have that relates to your work?I have a Bachelors degree from UWF in Computer Science and Information Systems. A certificate in Website Development. I'm signed up as a partner with Intel, Microsoft, WD, AMD, HP and Toshiba which gives me the opportunity to stay informed of all the latest technologies and participate in online training sessions.