Carlos has been professional and attentive from day one. The circumstances requiring his assistance were quite stressful since my previous laptop had crashed and much information had been, I thought, lost. Carlos earned my trust and provided immediate solutions as well as continued support and assistance. His responses have always been timely, patient and thorough. He continues to be willing to resolve any new issues that arise. It was, without a doubt, a wonderful investment and decision to hire Carlos! He has "gone the extra mile" to answer my questions and get things set up to my liking. I actually understand a new computer, a new operating system, and have my files back. I highly recommend his services!!