My name is Ann Reasor and I have recently used your company for my move from Fort Lauderdale Florida to Cleveland Ohio. I want to recapture my experience for you so you can know how impressed I was with my service. I originally was speaking with Alfonso and because of his persistence (and patience) he won my business. He was not overly pushy but answered any and all questions I had. He was patient with me as I did not know my exact move date due to a hiring process I was involved in. He never got short or impatient and that was a very good tactic for me.
Once the move date was set, the moving truck came to my villa within the window of time that he said it would. I also got a call from Max the day before to confirm this. On the day of the move, Max pulled up in front of my house, hopped out of the truck, walked toward me, shook my hand and introduced himself. All the while he kept good eye contact. This immediately gave me confidence and assurance that I was dealing with a professional company because Max himself was professional.
Max first sat down with me to explain the way the move was billed and that the quote was for 1400 cubic feet. He could see that I would exceed that and explained to me how that would work. He went over each page of the contract with me explaining it in a way I could understand. He did not rush me even though time is money. It seemed more important to him that I was able to understand what he was explaining to me and that I understood the process. This is huge from a customer service standpoint.
Once the paperwork was done, the three men, including Max starting the loading process, but not before Max had me come out to the truck to see that there was nothing in the truck already except for some packing supplies. Once again, this speaks of integrity and Max was transparent throughout the process. After reading many horror stories about moving companies, I found this to be very refreshing and comforting. It built my confidence in Pick up movers. Honesty goes a long way in today's world.
The three men were amazing with how fast they loaded the truck, but it was Max's organizational skills that blew me away. Not only did he have everything inventoried on a paper with corresponding stickers on the items, but the way Max packed that truck was like nothing I had ever seen before. A mouse could not have crawled through the gaps between the boxes the way Max fitted them perfectly together making the best use of the space. What impressed me the most was when Max asked me to come out to the truck again when it was about one-third full to see if I was happy with the way he was loading the truck. Like I said, I had never seen anything like it and I don't think I ever will again. But the fact that he showed me the way he was packing and asked for my approval, again screamed of integrity and great customer service.
Well, my stuff did not all fit in the first truck, so Max sat down with me once again and explained how it would look if I used part of another truck for the rest of the things. I was really going over my budget to do this, but Max persuaded me to do it. I was having a hard time making that decision but he made it easy for me by waiving any down payment at that time. He also offered the option to store it with the company for up to thirty days because I was not sure if it all would fit in my apartment. This was an option I could live with and I decided to do it. In hind sight, it was the right decision and I am glad that Max made the extra effort to discuss the options with me.
Once that decision was made, the three of them went into hyper-speed and collected the rest of my stuff and put it into the second truck. Max had packed the first truck to the gills and put the packing supplies in the second truck. That made more room in the first truck for my things. I was so very happy at how that day went. I was not worried about a thing because I felt that I was being well taken care of by Max. He made that part of my move stress free. I instinctively knew I would have no problems on the other end once I knew it would be Max driving the truck.
One the other end, the truck arrived thirty minutes after I got to the apartment. Perfect timing. Max got out and immediately got to work bringing the boxes into my apartment. He did have a local helper on this end but in all my life, I have never seen anyone work as hard as Max. He is very focused, diligent, and professional. He is a good organizer, administrator, implementer, communicator and is wise beyond his years. I was very surprised to hear he is only twenty-four years old because of his maturity level. The way he deals with and interacts with people is incredible. Max is, in my opinion, one of the most valuable assets in your company.
It is too bad you cannot clone him as you cannot teach the average person his work ethics. This is a gift he has and it is invaluable. I hope that Max is appreciated and rewarded for being such a good representation of Pick up movers. I will not forget my moving experience, and especially Max anytime soon. He made moving, which can be a nightmare, a pleasant experience and I would recommend him to anyone.