FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
One thing that customers' should know is that while I sometimes may not be able to beat my competitor's prices, (although I often do), i always give plenty of value that in my opinion makes up for that and then some. I understand how important it is to leave a good impression; and because as of right now I do all the cleanings personally, I never leave a job until the customer is satisfied.
- What is your typical process for working with a new customer?
When I meet a new customer there are several topics I quickly explain to them. These include how I come to my price, how long the cleaning should take, what they should expect out of the cleaning and also payment methods.
- What education and/or training do you have that relates to your work?
I've worked as a window cleaner for the last 17 years. I have been trained in using boom lifts, scissor lifts, ladders, and just about everything else that comes with the territory. I have also taken safety courses and have been properly trained in using a razor to remove paint overspray without leaving scratches.