Kerr Cleaning Service
About this pro
I was happy with the outcome of their work, but I was not happy with the overall experience with Kerr Cleaning, and I will not hire them to do any future jobs. First let me say this was far from a normal house cleaning job. When I listed the job with thumbtack I said it was very messy. That was greatly understated and I knew when someone saw the job that the price they quoted would have to be raised. This job was like something out of a "Hoarders" episode on TV. To make a long story short, I moved out of my house about 9 months ago and let my girlfriends unemployed brother live in my house completely free. I walked in one day and the house was a pig sty. I kicked him out. I listed the job on "thumbtack" as very messy knowing once seen the price they gave just from the description would go up. I had 5 people give me quotes. The prices ranged from $25 to $160. I contacted Kerr Cleaning Service, they gave me an initial quote of $100. I called the contact # and spoke with Kelly, I explained the "very messy" part and we made arraingments to meet so she could look at the job and give me a price. Once she saw the job she said she would have to raise her price to $150. I agreed to the price, she told me when she could do it and I gave her a key so she could get in. Now here's where the problems come in. On the day she agreed to do the job, after she had been working for about 2 hours I get a phone call from Kelly saying that she can't do the job for the quoted price and has to raise it $75 to a total of $225. I'm retired now but I worked in construction for over 40 years and when you quoted someone a price to do the job once you started the job (if you screwed up and didn't allow enough time or missed some materials that was your problem) you were obligated to do the job for that price. Not wanting any problems I agreed. When her and her partner took out trash bags etc. They put them out near the curb starting along side my mail box. The next day when I called the city to arrange a pickup of this stuff. They told me it had to be at least 5 feet away from any object like a mail box , light pole etc. I called Kelly to see if she cold move this trash over 5 foot since I was living about 15 miles away and my mother was in intensive care and taking all my time. She said she could move it. The evening (about 5 PM) before trash pickup I called my next door neighbor to see if she moved the trash over, and he told me it was not moved. I had to leave my mothers bed side to go move the trash she had agreed to move for me.Aug 10, 2016VerifiedKelly K.'s reply
The outcome was amazing. There are sone details that weren't mentioned. It took us (only 2-of us) 2 hours to remove the trash from the house. And another 5 hours to clean. If anyone could see the before and after pictures I assure you they would be anazed. Yrs it was like an.episode of hoarders. The piles of dishes in the sink was piled above the faucet. The toilets had what looked like old vomit. Everything from.sinks, toilets, bae boards, refridherator etc was white and almost new looking. When I was called the next day about the trash, I informed him of my.busy schedule. I don't have employees. He knew this. I also live 15 miles from this house. When we finished the house was liveable again. Even moved coffee.makers and microwave to the kitchen rather the livibg room. And my thumbtack reply with quote srates in it that this is not the actual price before a walk through. Im sure who quoted you $25 meant $25/hour. Thank you for taking the time to leave me a review.
Kelly appeared rushed, not thorough and did not complete the cleaning job as contracted. She broke (2) two glasses and did not offer compensation. I called her and discussed with her that she did not clean the fans and kitchen cabinets as agreed in which She claimed she would return on Monday and complete the unfinished job however she did not return nor did I hear back from her.Mar 11, 2015VerifiedKelly K.'s reply
Before leaving your house Thursday march 5th, you checked my work, thanked me for a job well done. Also I charged you $60 to do ceiling fans, baseboards,2 bathrooms, kitchen cabinets, dusting of everything in the house. I must add to that by saying there were layers of dust on everything and looked as if it hadnt been cleaned in months. Not only did I wipe off the baseboards through your house but I had to spray them down and wash off the dust and dog hair. Asfor the cheap wine glasses, you told me not to sorry about about it because they are unexpensive. As for seeming rushed, I got there at 7am and left around 930am because you had carpet cleanets coming at 930. I also vacummed the hallway and 3 bedrooms which I was told originally carpets wouldnt need to be done by me since carpet cleaners were coming. Also, if you were not happy then why did you pay me $70 When I charged you $60? You called me the next mornng on friday rhe 6th at 830am. I called you right back wirhin minutes and told you I was at another but would call you back. I DID call tou back when I left the job I was doing at the time at apapproximately 1130am. I left you a voicemail because you did not answer when I called. My message that I left on your voicemail stated that I would come back on monday around 11am but I wanted you to call me to confirm that day and time would be convenient for you. I did not hear back from you at all. Wirhout confirmation I did not come back because I did NOT hear from you. Today is Wednesday march 11. So for th ou to saytou did not hear from me nor did I return is NOT true. If you checked your voicemail you would have known that I called. And qhy didnt you call me since then? As for breaking 2 cheap wine glasses and not offering any compensation, I will be happy to reimburse you a few dollars. Im sorry you were not happy or expected more from me. Considering how very dirty your house was from not being cleaned in months, you should have been veey happy. After all, you did pay me more rhan I charged you and said you will be calling me back out in April before your mother came to visit. Does that sound like an unhappy customer???
- What should the customer know about your pricing (e.g., discounts, fees)?there is nothing complicated in my pricing system for my service. I charge a flat rate based on the type of job that is asked of me.I do not charge by the hour.
- What is your typical process for working with a new customer?I always do a walk through of your home with you prior to setting a quote. I ask wuestio.s to be sure of what is expected of me. Then I explain in detail of what to expect from me. I also ask the customer before leaving to check my work.
- How did you get started doing this type of work?I have been in the house cleaning business for many years. I have always worked for someone else for a low hourly rate. I decided to open my own cleaning business in March 2010 because I enjoy my line of work. I enjoy getting to know my clients on a personal level. Best of all, I love the friendship and companionship that comes with the job.