I.R.C. Leak Detection & Plumbing Inc.
About this pro
43 years in business
18 hires on Thumbtack
Everyone was polite and tried to be helpful.But an estimate turned into a bill for caulk $90. Which had already been tried 3 weeks ago the workers were told this.They were called for estimate on a leak.unfortunately the leak was still there the next morning they did offer to come back, for more fees and they could bring leak detection equipment.I kinda wonder why they didn't do that to begin with but I'm not A. Plumbler.again they were very polite but the problem remains.This is the 2 thumbtack plumbler I've hired for the same leak. Thunbtack 0 leak 2.Mar 26, 2017VerifiedLucien R.'s reply
A service call is $90. Arrived, listened to complaint of drip sound when shower is running. No water visualized. No drip heard. Caulked around only possible area water could be coming from without further and more in depth labor as ceiling was intact. When customer called 2 days later, Offered to waive initial service call fee, since issue wasn't resolved and return to do a more thourough leak detection at an hourly rate as the ceiling would need to be removed to do a full leak detection, find the "drip sound" and repair. Customer declined, wanted further work for free. Decided she would remove ceiling herself instead of pay for us to do that, let us know what she found and call us if needed. Initial service call fee - credit card declined, reported a mailed check but no payment has been received.
We needed a new hot water heater and Lucien got the job started immediately and it was completed in a couple of hours. He did a great job, fast and efficient. I would recommend him to anyoneSep 4, 2015VerifiedLucien R.'s reply
- What should the customer know about your pricing (e.g., discounts, fees)?Work with anyone’s budget. There’s always specials going on.
- What is your typical process for working with a new customer?Listen to what they want done and then offer suggestions. Always let the customer feel like they got to tell you everything they wanted.
- What education and/or training do you have that relates to your work?Fifth Generation