Hired 220 times
12 years in business
(Eastern Time Zone)
Mon - Sat
8:00 a.m. to 6:00 p.m.
Credit card, Cash
Move out cleaning
House with pet(s)
Works with houses with pets
Rajat G.Aug 1, 2018Verified
The owner Maurizio took on my task of turning around my entertainment tour bus after a 6 week rock tour. He brought 2 very good maids with him and crushed it in a very short time. His price was very well worth it... and in fact could have charged more for the quality of work he and his maids did. I'll be using them each time I am in NY/NJ area! Special thanks to Maurizio, Mary & Blanca!!!Jul 14, 2018Verified
Very professional and timely. Will definitely be using them again.Jul 25, 2018Verified
The team did not show up. I was under impression they will be here on the time I reserved at. But, the owner said all cleaning business works on time frame. Well.. It did not work for me this time since I have other schedules to follow. I will retry next time.Jul 14, 2018VerifiedMaid 2 Service Inc.'s reply
This review is completely inapplicable and should be voided out by Thumbtack. The customer Hannah who posted the review even agrees with me now. She actually tried to do the right thing by calling up Thumbtack, and even tried to have her own reviews taken down which by the way, was very nice of her to do. I understand she did not have to do that regardless of whether she made an error in judgement or not. Heres what happened. She was scheduled between 10 am - 12 pm. That simply means we will be arriving some time in between that time. She thought and expected us to show up at exactly 10 am. Well, when we didn't show up at exactly 10 am, she immediately posted a review on Thumbtack thinking we stood her up. I explained to her that we don't do exact time appointments and that it is impossible to do in the service industry, unless it's for an 8 am start time because that is when we open up. Now as a courtesy, we even texted her the day before like we always do for all of our clients reminding them of the day and time we are arriving for service the next day. Now if the time was going to be an issue, someone should have contacted our office. I never received any reply to my text or phone call that the time was going to be an issue, so naturally, we didn't think anything of it and simply were just following the 10-12 schedule accordingly. It's also important to note that if she wanted us to be there at exactly 10 am, that kind of special request should have been notated in the notes section of the initial Thumbtack work order at the very least, and it wasn't. So in closing, we clearly did nothing wrong. This was a simple miscommunication, nothing more. We were 15 minutes away from her house, so we clearly had every intention of showing up and on time. No foul was committed on our part. We have NEVER, not once, in all the years we have been in business, not shown up for an appointment. I would never allow that to happen. Providing our customers with the absolute best customer service experience has always been our top priority.
They did a great job! Very responsive, and my home was sparkling clean!Jul 11, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer discounted flat rates exclusively on Thumbtack. There are no hourly rates, including one time cleans or move in/move out cleans. We offer discounts from 15 to 25 percent off for recurring service customers.
- What is your typical process for working with a new customer?As a courtesy reminder, we always text you the time of arrival the day before your scheduled cleaning date. Also you don't have to be home for the service, as long as we have a way to get in. For example you can leave a key, or if you have a garage code, alarm code etc. If you have an alarm, we can deactivate and reactivate the alarm for you. For payment options, we accept cash, check and all major credit cards including American Express. Payments are made on the day of service and should be kept on top of the kitchen table. If paying by credit card, we will need the card number on file prior to the service appointment.
- What education and/or training do you have that relates to your work?I personally have over 20 years experience in the cleaning industry. I've owned 2 Residential Cleaning companies in the last 10 years and Maid 2 Service within the last 3 years. All of our cleaners that we hire are experienced professionals. On top of that, I personally train all new hires regardless of experience level, to adhere to our professional cleaning system called our Perimeter Detail Clean. This ultimately leads to better cleaning efficiency and consistency in providing a high quality service to our customers.