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Hired 166 times
32 years in business
(Eastern Time Zone)
Mon - Sat
8:00 a.m. to 6:00 p.m.
Credit card, Cash, Paypal
Top Pro status
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Jul - Dec
Photos and Videos
33 photos and 2 videos
Move out cleaning
Window cleaning (interior),
Pets in home
The team came out to do the initial cleaning. They were friendly and professional. At the end the house was really clean and they actually took time make sure things were arranged. Even set our photo albums out for easier viewing.Jul 18, 2015VerifiedBusy Bee Cleaning Specialist (The BBC)'s reply
Andy, thank you for taking a moment to share your Busy Bee experience with everyone. We do our best and take time everyday to find ways to provide superior services for our client and challenge ourselves constantly to find those special touches to leave you feel you have received our very best services in the time allowed. We look forward to offering our Very Best always! Thank you for choosing Busy Bee Cleaning and we look forward to seeing you soon. Sheila and Johnny.
Can't describe how delighted I was with the job they did. When I walked into the house it smelled clean. They didn't miss a thing, even the ceiling fan was cleaned. My husband was even impressed and thrilled will make both of our lives easier. Thanks so much Busy Bee Cleaners!Jan 20, 2015VerifiedBusy Bee Cleaning Specialist (The BBC)'s reply
Elizabeth- thank you for taking a moment to share your Busy Bee experience, we pride ourselves with making it our priority feel - they are our Number #1 focus. We also look forward to a long relationship with you both. We love the thought we can make your lives easier- It is what we do!
When I initially spoke with Sheila, I wanted her to stop by to evaluate the job. I told her we were having the house appraised and it was a big job, she refused. She stated no job was too hard for her and her staff. I accepted that and she responded with a scheduled day and time. Sheila indicated that the rate would be $25.00 per number hours worked per employee. On the day of service not only were they an hour late (no explanation given) but proceeded to do the job. I told her two of the bedrooms didn't need to be cleaned. She began instructing her staff. We even allowed her to use our vaccuum , the same brand as hers, but I'll get back to that. Sheila knew we needed the rest of the house cleaned. Excellent job on tile floors by the way. I became concerned that the job would not be finished and her response was"we'll do what we can. Not only did they not finish, but didn't even attempt to complete the job. I told Sheila not to worry about dusting book cases so she could finish. Kitchen counters not done. No vaccuuming done in living room or the one bedroom that all I expected to just have the carpet vaccuumed and nothing else. Both bathrooms ok, but not completed. Sheila removed screens from windows, cleaned them, and couldn't get them back in so we had to call window company. Sheila told us our vaccuum didn't work and to call the company and they would send us a new one. The vaccuum she left is so badly beaten up we just thought they got mixed up. I called Sheila and she insisted there was no mix up and busybee sticker on vaccuum. Well obviously that can't be proven, but I certainly will not recommend this company. Now, getting back to the cost. She had stated we would get $150.00 off due to a March special they were running. They were here cleaning for 3 hours 45 minutes. Now 3.75 x 4 x $25.00= $375.00. $375.00-150.00 =$225.00 She overcharged me by the exact rate of $150.00 that she said would be taken off for the special Busybee was offering in March. And got a newer vaccuum in the process! If she had managed her time appropriately, the job could have been completed. Now, I have to call another company to come and finish cleaning( at additional expense)! I'll treat this as a learning experience, but will not ever use Busybee again! Glen A McClungMar 22, 2016VerifiedBusy Bee Cleaning Specialist (The BBC)'s reply
Glen- we appreciate you taking the time to share your side of the business and service with our company. We regret you feel you had a bad experience with us. To recap- through 4 conversations, and equal emailings- the details of your needs and the cost were discussed and confirmed that a clean after multiple yrs with more than 4 cats ad disabilities and emotional loss's - you shared you were overwhelmed and our bid was not going to be enough time and we confirmed for a last moment clean all we could offer was 15 Labor hours total -although could be available to finish another day. You agreed to the price of 150 off a 15 Hour Labor Package bio-med deep clean- this is normally 525.00 offered to you at 25 per hour which was 375.00 saving you -150 when dealing with inches of feces, garbage and cat hair equaling over 3- 30 gallon bags in the living room alone from under and behind all the furniture we moved. We were of course concerned for your wellbeing, health and safety on our arrival. This was indeed one of the most intense in need service calls I had seen in my 29 yrs of business. - Your issue with Kitchen and Screens- on both issues- Kitchen- as I was scouring cabinets, you personally asked me not to do anything in this area- as your intention was to replace and remodel here- per your words- Screens- you both were by my side as I was replacing them after scouring them clean when Stoney spoke to you and said lets not have them put back on- the screens have holes in them and the screen guy gave us a replacement warranty. We communicated through the entire clean your priorities and pride ourselves without a doubt- we offered you more than a extremely GOOD offer, efforts professionalism and service. The vacumn issue was nothing more than a non intentional moment- we have exchanged vacumn bodies- the canister with our logo just had been placed on your base- when emptying over 15 canasters of dander and cat hair-with 2 girls vacumning for a consistent 2 hours in the first room alone - every cushion, base, pillow, blinds, walls, bindings of books and cds- the dust came off like dryer lint. Again your moment to discuss any issues would have been before you stated - you were happy with the work, stating to us the house had never been cleaner in your recall, giving us a high five and handshake as we packed to go. We were truly surprised by this review and expected nothing less than a glowing recap- Life is tough - you have been through a lot. We understand sometimes venting comes off in the wrong way- we believe you receive superior service with dignity and no moment did we allow you to feel shamed for the condition of your home- we thought we were helping your lives become healthier and safer for not walking out as 70% minimum others service providers would have. Best to you both - May God bless you with some happiness in your dark days -We know in life-regardless of your morals and business standards - you just can not please everyone. Sheila - Owner.
Move-in or Move-out Cleaning
Very professional and efficient. Did a wonderful job getting the house clean!Sep 3, 2016Verified
Move-in or Move-out Cleaning
Great cleaning by Busy Bee Cleaning! From biohazard as my daughter called it to spotless and shining. Able to move in without having to clean first was wonderful as I just left the clean house we sold. Would definitely recommend.Jun 30, 2015VerifiedBusy Bee Cleaning Specialist (The BBC)'s reply
Cindy, it was our pleasure in offering you support to help your move be less stressful. We hope you are getting settled and organized in your move- so you can get out and explore all the beauty that we all enjoy here in Pinellas County. We are all so blessed to live in the most beautiful area Florida has to offer- Love where you live, with the Support of Busy Bee Cleaning- Sheila and Johnny Walker
- What is your typical process for working with a new customer?Each home is different in what tasks and needs will support them the most. We assess the basic information with the basic information first. Such as Pets in the home, working around children and school schedules, do they entertain regularly. What are the things they need done and the task they do not like to do themselves. We make a priority list and tackle these issues immediately as well as recommend things that should be given attention and schedule a timeline to complete them. With continued communication and a plan of action- we take the worry away, and offer the client the confidence of knowing nothing will be overlooked.
- What types of customers have you worked with?In all the rooms: The commonality between every room in your house is that it has a floor and walls. Where they meet, dust and dirt collect. You know that threat of having to clean the baseboards? Well, we'll do it for you with a smile on our faces! In the kitchen: Where you prepare your family's food ought to be the cleanliest place in your house, but for many people we find that it's not the case. Using powerful, yet safe, disinfectants and some other best practices can help reduce the likelihood of spreading illness. In your bathrooms: Make sure your home is the antithesis of a filthy truck stop bathroom. We don't mind getting down and dirty (and we're even pretty good at it).
- Describe a recent project you are fond of. How long did it take?We love that moment when the job is completed when the clients says "WOW!" Then they follow with a request for becoming a regular client and asking when we can return! :-)