Bob was/is amazing. Within 1 minute of our conversation, he was already extending, asking good questions, and being super helpful. Five minutes in the call, he's already giving terrific advice, which I followed to the T and it worked! From there, he spent some time virtually accessing my system and saving me from malware hell. Then, we connected once again a day later, where we had coordinated to meet so that he could upgrade my storage from 8gb to 16gb. Upon arrival, Bob went straight to work, provided lots of helpful advice and pointed out various things while upgrading my mac. I really appreciated all the advice, guidance, and tons of support during those 2 days I was visiting Ft. Lauderdale. Without his help, I would have missed numerous and extremely important client deadlines. I highly recommend Bob for his amazing combination of immense knowledge AND sincere customer care.