|Sunday||7:00 a.m. to 7:00 p.m.|
|Monday||7:00 a.m. to 7:00 p.m.|
|Tuesday||7:00 a.m. to 7:00 p.m.|
|Wednesday||7:00 a.m. to 7:00 p.m.|
|Thursday||7:00 a.m. to 7:00 p.m.|
|Friday||7:00 a.m. to 7:00 p.m.|
|Saturday||7:00 a.m. to 7:00 p.m.|
All Dixie Moving and Storage
About this pro
Matt was wonderful and professional. A very hard worker and very courteous when talking to me and very patient. He worked hard at trying to do the job by himself until more help arrived. I would recommend using this company again. The only problem was they didn’t come when scheduled but that wasn’t a problem with me too much as I was not on a limited time schedule. Thanks to him and the two guys that helped him. Got the job done and were very careful with my stuff.Apr 29, 2018Verified
Moving overseas and hired these guys to pack and safely box, pad and wrap furniture, frames, art etc and other odd sized items that does not fit a regular moving box. The guys arrived 1.5 hour late while my truck driver was waiting. Then I had to wait another hour because they had brought too few moving blankets and had to purchase more. They had to use my rugs and my packaging materials at the end of the day, since they did not bring enough. Lots of items was only shrink wrapped and not padded or protected, even they knew I'm moving overseas and my items will stay in a container for 1.5 month with truck and sea transport! Last, they did a horrible job stacking and packing my items in the container and I'm sure I will have stuff broken and tumbling around during the 1.5 month of cargo freight. I ended up paying 50% more because they had only included 10 moving blankets in offer....who can ever pack a whole house with 10 moving blankets??? Check attached photos :-(Mar 2, 2017VerifiedAll-Dixie M.'s reply
Hey Jakob, The only way to reply to your feedback is with simple facts; transparency is key in our industry. We have a 13 e-mail string of communication in which you first asked us to drop boxes and packing materials off to you, which you then declined when explained the process of purchase. Your exact words were "I'm fully covered now :-)" and would have everything picked before our arrival. My guys were slightly late due to traffic, and for that I apologize (30 minutes). However, when I came to your home to give you a flat rate quote, you in great detail explained that the container would be dropped at your home. There was no mention of a truck driver charging you hourly, and quite the opposite stating that the container would be freestanding. The most important fact of our business is simply that we wrote you an impeccably detailed contract, that you read and signed 3 months in advance. We came to your home fully prepared with e x a c t l y what was written in plain English, with no hidden agenda, in your 3 month prepared contract with us. We brought every efficient measure to protect and move your home. You paid extra for blankets because moving blankets have a cost, and we charged you exactly what we paid for them after you requested additional blankets. This comes to light as we sent one of our guys, free of charge, to go pick you up significant amounts of new moving blankets for you as a gesture of good faith. We came with 10 moving blankets because we expressly discussed that we would sell you 10 blankets, and even wrote in the contract. However, now you're bringing 70 moving blankets overseas. I couldn't be more regretful that your move didn't go as you expected, but I also know that we operate with full transparency. As a result of that, it's hard to logically deduce fault on our end. We hope all the best for you Jakob! Best Regards, David Philpot, President
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing structure is very fair and competitive. In the relocation industry you certainly get what you pay for. There are many uninsured and unlicensed companies who try to earn business through cheap rates and dishonest quoting. Our approach at All-Dixie Moving is to be 100% honest and transparent in our pricing. We are the highest rated high-volume mover in South Florida and much of that is due to the fact that we stand behind our quotes and provide top quality service at fair prices. We highly recommend taking advantage of our free on-site quote so we can give you a guaranteed flat rate for your entire move. Remember, if a company isn't willing to meet with you and provide a guaranteed flat-rate cost upfront then you run the risk of being taken advantage of with hidden fees and up-charges once the move is complete.
- What is your typical process for working with a new customer?Our first and most important step is to get to know the individual and devise a custom relocation package tailored to their specific needs. Every person is different and every move is different. Once we establish a plan of action we provide our customers with the option for an on-site quote where we provide them with a guaranteed flat rate so they know what their move will cost before it even starts. During that quote we also provide the customer with money-saving tips and suggestions to make their move go as smooth ass possible. At All-Dixie Moving we want to build relationships and customers for life. Getting to know our customers and addressing all of their needs, providing industry leading quality of work, and providing guaranteed upfront pricing are the keys to our success and are what has led us to be the highest rated mover in South Florida 2 years running.
- What education and/or training do you have that relates to your work?We have been professional movers licensed in the State of Florida since 2009. During that time we have completed over 11,500 moves and counting at a customer satisfaction rate of 98.1% as of 8/15/17. All of our crew members are full-time professional movers who work directly for us. Unlike most of our competitors, we do not hire day-labor or outsource our workload. We handle every move in-house and our men are truly the best in the field.