Our family has used Dr. Lance and her staff for probably two years or more for our dogs, cats, iguana and pet rats. They have been caring and work very hard to figure out exactly what the problem is especially with my exotic pets which can be a challenge. Denise has even offered to come and pick up my pet when I was unable to because of health issues (we live close by). I love Dr. Lance, Dr. Laura, Davorin, Denise, Jen, and the other's I've worked with there. They really do feel like family!