FAQs
- What education and/or training do you have that relates to your work?
Our company, Computer Troubleshooters, has ongoing seminars on subjects like servers, exchange, smart phone integration, VoIP, and recently on Apple Products. I also recently got certified as a consultant for a medical EHR software called Practice Fusion.
- What types of customers have you worked with?
Virus Removal and Computer Tuneups. Managed Services Plan: With Business Enhanced Support Technology (B.E.S.T.), the industrys leading support plan for small businesses you will receive unlimited monthly support for a simple flat monthly fee. If at anytime your computer or network is down, well pay you $100 for every hour you lose*. Thats our No-Downtime Guarantee.* VoIP: Internet Phone Service Every small business needs an affordable, professional communications solution. Todays IP-based telephony systems are light years ahead of older proprietary phone systems, and make it easy to add features that were once available only on the most expensive phone solutions. IP Telephony systems can start under $1000 depending on the features desired. Mobility Solutions: PDAs & Smartphones: Information on demand in todays workplace is critical. We provide end to end management for your workforce PDAs and Smartphones including iPhone, Blackberry and Android phones so your workplace is productive and secure. Backup & Disaster Recovery: Its something no business owner wants to think about: What would happen if tomorrow all your data were gone? All your client records, emails, documents, accounting files, artwork, and HR files gone? History tells us that almost half (43%) of business who suffer catastrophic data loss will never reopen, and even more will be out of business within a year. Small businesses are among the most vulnerable because too-often they lack full-time IT support, which means backups may not be running, or may not be backing up all critical files.
- What advice would you give a customer looking to hire a provider in your area of work?
Stay away from impersonal megachains, I have heard to many horror stories about losing all their personal data when their machine was brought in. Also avoid the high school and college student or friend or neighbor, they often know just enough to be dangerous.