FAMILY CLEANERS

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Introduction: FAMILY CLEANERS offers affordable, professional and dependable cleaning to residential properties throughout metro Atlanta and its surrounding cities. We offer general and deep cleanings, laundry services and other household cleaning services. We take pride in offering courteous service to each and every client. FAMILY CLEANERS does provide move-in and move-out cleanings.

Overview

6 employees

13 years in business

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Reviews

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2 reviews

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Pamela S.

Jan 14, 2014

My first contact with TLC was through a HalfOff Depot promotion. My first experience was ok, except for the fact that they managed to break the blinds in my master bathroom and failed to alert me to the damage. About a year later, I purchased another voucher and gave them a second chance. This time, I was quite pleased and purchased a monthly cleaning contract. I prepaid for the cleaning, per the terms of their contract, and scheduled the appointment. They never showed up. Emails were exchanged, and they offered me a choice of dates to reschedule. I responded with a date ... it has been a month since that email exchange and they have yet to reply or make an appearance. They do not return calls and all attempts to reach them by email have failed. It might have been a nominal payment, but if this is their general course of business, then they are making bank on failure to deliver. It would appear the the website is dormant and phones disconnected. I have located a working # & address for the owner - after all, how man Enjoli Printups could there be?

Mrs. C C.

May 11, 2013

The owners of this business have zero integrity. I truly hope that customers catch on to their scam. Be wary of any positive reviews as the reviewer was provided a discount in exchange for the review (the positive reviews are essentially paid for). I tried to take advantage of three sessions I purchased. Unfortunately I was given dates and NOT actual time slots. I tried to reach the company a few times to verify a time slot but to no avail. I I did not hear from the company until I sent an email about them stealing my money. Instead of sending me a response to fix the situation I was met with the most unprofessional, "neck-rolling attitude" type of response. The owner could have tried to find a resolution that would have worked for everyone but was met with anger and attitude. The owner is upset with me the customer because her employee offered me an incorrect quote. I cannot understand how this person is still in business as the owners are some of the most inept "business" owners that I have ever met. Please, please do not purchase a voucher for this company. You are not getting a good deal!

FAQs

How did you get started doing this type of work?
I started this profession because of my passion and desire for cleaning. I enjoy working with people and being able to not only offer a service to families but an affordable service.
What types of customers have you worked with?
The most common job that we perform is general cleanings monthly for clients. Basic kitchen, bedroom, bathroom and family rooms.
What advice would you give a customer looking to hire a provider in your area of work?
Verify if the company charges an hourly rate or flat fee. Also you would want to make sure that the company is licensed and insured properly.

FAMILY CLEANERS

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