FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Pay Fees After you choose your service, you need to pay your preparation fee online. After submitting your payment online. Allow up to 24-48 hours for our legal document services to process your fee before continuing to the next step. We will not be able to start the process until we have processed your payment
- What is your typical process for working with a new customer?
Sign and return the “Non-Attorney Disclosure and Consent” form We suggest you read this document carefully and print a copy for your reference. If you do not sign the Disclosure and Consent form, you will not be able to proceed to the next step. Submit Questionnaire We will send you an intake questionnaire to gather your pertinent information. Complete the intake questionnaire and email it back within a timely manner. If required, we will call you to schedule a phone appointment to gather additional information needed to prepare your loan modification forms. We offer virtual solutions so that we can assist clients throughout the State of Florida. We have helped many clients and completed projects of which we are proud from the comfort of their own home or office – in their own time – via email, phone and internet. We'll do everything we can to put you on the right path. Document Preparation Center is physically located in Atlanta, Ga - serving the entire state of Florida virtually. We are mobile as well and will meet local clients at any convenient location within Florida during regular business hours.
- What education and/or training do you have that relates to your work?
7 years as a document specialist