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Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
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I would recommend Emergency Water Removal to anyone in need of help with water damage. I had my water heater pipe break and cause water damage to my whole main level. I was recommended by a plumbing company (who i will not name as I was not satisfied with their work) and Jacob West arrived on site the same day. Within 2 hours of my call. Talk about speedy response. Mr. West did a full inspection and even showed me areas that the water got that i was even unaware of. He walked me through the entire process and also dealt directly with my insurance company. He scheduled the job around my work schedule to make sure it was convenient for my family. The team of workers that he sent out was just amazing and took care of my home as if it was their own. Matt and Jorge were the guys he sent out and they made my wife and myself feel very comfortable with them being in our home. They even went as far as placing plastic down on the floor to prevent any damage or dirt from causing any issues. It was also amazing to see that the company also sent out one of their Assistant Managers Richard Bricolo out while the guys were here to make sure everything was going well, and I was satisfied with what was going on. Even after they left, and the equipment was running I received another call from a very lovely lady in the office Marty Dean who checked to make sure everything was done to my satisfaction. All I can say about this company is that if everyone ran their businesses this way and cared about customer service as much as Emergency Water Removal does than there would be no need for complaint departments. Everyone I have had the pleasure of working with at Emergency Water Removal has been very helpful and has made this tough time for us very easy to deal with. I will always recommend Emergency Water Removal and definitely use them again if the need arises. Whoever owns this business should be very proud of how their team treats and genially cares for their customers.Apr 25, 2018Review from GoogleEmergencyWaterRemoval.com's reply
Thank you so much for taking the time out of your day to let us know that you had a great experience with us. I'm sorry my response was late, somehow this review didn't come to me directly. Here at Emergency Water Removal.com we try our very best to make sure we take care of you, its usually not a pleasant time for you so the least we can do is be helpful and efficient to help ease some of the stress. Take care!
John and his staff at Emergency Water Removal are top notch. We are a property management company so we rely on our vendors to do quality work for a reasonable price. Emergency Water Removal is our go-to contractor for water removal and mold remediation.Dec 5, 2018Review from GoogleEmergencyWaterRemoval.com's reply
Thank you Todd, John is great and we are glad we have him here. One of our goals is to make sure you feel confident in knowing that the team at Emergency Water Removal has your back. We are very proud to be one of your trusted vendors.
I called EWR in a panic when an inspector awared my client that there were mold spores growing in the HVAC unit. Chris Kurhanewicz called me back immediately....within hours he was over there assessing the condition. Chris walked us through everything. The next day his crew was out there completing the necessary work. We were in a time crunch to get to closing on this property and Chris made it happen! The crew was polite and efficient. Communication was ideal. I knew what was happening at every minute. They got the job done perfectly! Thank you Chris for all you do. My client and myself are truly grateful. I now know the guy I'm going to if I ever run into any issues at any property! Outstanding from start to finish. Thanks again!Sep 17, 2018Review from GoogleEmergencyWaterRemoval.com's reply
WOW! Thank you Nicole for sharing your story. I'm so glad that the team here at Emergency Water Removal was able to make this difficult time as easy as possible for you and your client. Communication is key for your peace of mind, and I'm glad to hear that Chris was on top of that for you. We do hope you don't ever have an emergency like this again, but if you do, we hope you will trust us again to be by your side.
We moved in to our new home and 3 weeks later our main water line in our master bedroom exploded. After panicking and getting the water shut off, I called Emergency Water Removal. Neil showed up an hour later, gave me an estimate, told me that all the crews were out on site, but that he would be happy to do the work himself just so that I we could get back to normal asap. He came back with another fellow (who he saw at the office, who probably wanted to head home for the day, not come and demolish my bathroom) and they got to work. 2 hours later, my floor was gone, fans and dehumidifiers were installed and they were on their way. Neil and Emergency Water Removal were helpful in every way: answering every question I had (which were many), making me feel better about the whole situation, being available in the weeks to come for equipment removal, replacement of vapor barrier in the crawlspace, etc... No one ever anticipates a water leak but they happen. I know who I will call in the future, if it ever happens again (fingers crossed that I never have a leak again). Thank you Emergency Water Removal!Aug 5, 2018Review from GoogleEmergencyWaterRemoval.com's reply
Thanks for u feedback ! We love to hear we did a good job. Only goal is that we completely satisfied our customers ! EmergencyWaterRemoval.com 🚨💦💩
We used Emergency Water Removal (EWR) because they were referred to us by the top ranked plumbing business in Atlanta, G Force Plumbing. We had a great experience with GF that we would trust their insight and I am glad we did. Jacob and his crew were extremely professional, prompt, and easy to work with. Jacob would reply within minutes to any question or comment I had and even had his guys come back the next morning (Saturday) to replace one machine and add in more fans to get the job done in a more efficient and effective manner. Jacob helped through the entire claims process that my insurance company had no questions and finished out the claim that day. I honestly don't see how EWR could have a negative review with the professionalism and work I saw from each of their members unless the customer was at fault. I highly recommend EWR.Apr 13, 2018Review from GoogleEmergencyWaterRemoval.com's reply
Thank you for taking the time to tell us about your experience Steven. We are happy that you are happy and at the end of the day that is what we are here for, to help solve your water removal needs. I hope you don't ever have any water issues again but the team at Emergency Water Removal is glad to know that you would trust us to clean you up if you did.
- What should the customer know about your pricing (e.g., discounts, fees)?We bill your insurance and work directly with them so that you do not have any out of pocket expenses.
- What is your typical process for working with a new customer?When you hire us we can work directly with your insurance company to see what is covered. We look at your policy and understand what is a covered and what is not.
- What education and/or training do you have that relates to your work?We are an IICRC certified business, so you can trust we will take care of your needs.