FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Aquaflame Restores It, we believe in transparent, upfront pricing—no hidden fees, no surprises. 🧾 Free Assessments: We offer no-cost evaluations to help customers understand the scope and urgency of the issue. 💧 Custom Quotes: Every job is unique, so pricing is tailored based on square footage, severity, and service type (water, fire, mold, plumbing). 🛠️ Bundled Discounts: Customers needing multiple services (e.g., water extraction + mold remediation) may qualify for bundled savings. 🏠 Insurance Assistance: We help clients navigate insurance claims, and pricing can reflect direct billing to their provider when applicable. ⏰ Emergency Services: Available 24/7 at competitive rates—with priority scheduling for urgent jobs. 💳 Flexible Payment Options: We accept credit, debit, and offer payment plans for qualified customers needing large-scale restoration. We're committed to delivering exceptional value without cutting corners—because restoring your property should never mean compromising your peace of mind.
- What is your typical process for working with a new customer?
At Aquaflame Restores It, we make the restoration process smooth, transparent, and reassuring from the very first contact. Initial Contact & Assessment We respond 24/7 to emergency calls and inquiries. A licensed technician arrives promptly to perform an on-site inspection using tools like moisture meters, thermal imaging cameras, and flood extractors. Detailed Estimate & Scope of Work Customers receive a clear breakdown of needed services, pricing, and projected timelines. We offer guidance on insurance claims and help document damage for adjusters. Service Execution Restoration begins with water extraction, drying, mold remediation, or emergency plumbing as needed. We use professional-grade equipment like Injectidry systems and Zefon air sampling pumps to ensure full recovery. Ongoing Communication Customers are kept informed every step of the way with status updates and progress photos. We provide educational insight into best practices and long-term prevention. Final Walkthrough & Support Once the job is complete, we walk through the site with the customer to ensure satisfaction. We offer post-service recommendations, maintenance tips, and welcome feedback.
- What education and/or training do you have that relates to your work?
At Aquaflame Restores It, our team combines hands-on experience with advanced technical training to deliver restoration work that’s fast, safe, and built to last. Certified in Water Damage Restoration & Applied Structural Drying We’ve completed IICRC (Institute of Inspection Cleaning and Restoration Certification) coursework to ensure every flood, leak, or burst pipe is handled with precision. Specialized Mold Remediation Training We’ve trained on industry-standard air sampling methods using equipment like the Zefon Bio-Pump IAQ Lite and Air-O-Cell cassettes, plus we partner with certified contamination labs for verified results. Thermal Imaging & Moisture Mapping Certification Our technicians are educated in infrared camera use and moisture detection technology, allowing us to spot hidden damage before it spreads. Emergency Plumbing & Structural Drying Equipment Proficiency From ride-on extraction systems like the Phoenix Hydro-X Xtreme to Injectidry setups and Dri-Eaz mat systems, we know how to maximize drying efficiency while minimizing disruption. Continuing Education & Local Compliance We stay updated with Georgia state codes, EPA guidelines, and manufacturer training to ensure our solutions remain top-tier and regulation-compliant.