FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All of our Roofing Repairs are listed in our Patented Straightforward Pricing Book. Our pricing is based off important factors including KPI's and materials/labor - This ensures that everyone is charged the same way, the same price, everytime. Our pricing is fair and competitive for the quality level of service provided!
- What is your typical process for working with a new customer?
Begin your project by calling and scheduling an appointment with our office/showroom, conveniently located on the Riverwatch Parkway near I-20. We send out a reminder email the evening before, that includes a picture of the technician, so you know who to expect! After a thorough inspection of the project an estimate will be provided for the service requested. Upon signing the contract, you would finalize method of payment (We DO offer financing!) and put a deposit down. When it's time to schedule production of your project, our Production Manager will reach out to schedule a time convenient for you! Now, it's time to start the job! Our crews and loyal team are skilled, trained professionals, dedicated to ensuring your satisfaction with the work performed! Upon completion of the job, an appointment will be scheduled to review with your Project Manager and inspect the work performed. A professional folder with invoices, warranty information and satisfaction forms is included. Final Payment is then collected. Keep in mind, we can help you navigate the confusing maze of the storm damage/home insurance claims process!
- What education and/or training do you have that relates to your work?
Our General Roofing Contractor/Owner has passed tests awarding him General Roofing Contractor status in South Carolina. Our team has extensive training, awarding us Gutter Helmet Certified Installer status and Professional Roofer status with the formerly known, Success Academy, now known as Learning Alliance, through Roofers Success International - a division of Success Group International. In addition to those extensive credentials, we are certified by Owens Corning, giving us Preferred Contractor status and by IKO, giving us IKO RoofPRO status. Additionally, we are certified in TPO installation by C.A.R.E (Center for the Advancement of Roofing Excellence) sponsored by GAF.