Rapidtech

4.8
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(46)
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46 reviews
5
83%
4
15%
3
0%
2
0%
1
2%
Customers rated this pro highly for work quality, responsiveness, and value.
  • June M.

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    He is very professional and attentive to my computer issues. Too soon to rate for quality and value as still in progress.

    Sep 6, 2017Verified
  • Steven L.

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    Great professional service. Working with partners on a solution to meet needs. Would recommend.

    Aug 20, 2017Verified

About this pro

I started this business on the side when my mother and members of her sunday school class got a virus, and one of the members went to a large retailer who claims they are the BEST. I had repaired my mothers computer and she asked me to repair her friends. Through this I saw how a general customer is treated in the greater consumer world of computing. The members insisted on compensating for the work so I started doing it on the side then and did so for several years. Why not I had already worked for all major computer manufacturers in the United states as well as many singular support corporations and businesses both large and small from office builds and maintenance to warranty work and even custom building. So I did this work on the side for four years while still working my regular job in telecommunications and networking as a field engineer. Then I got laid off and decided to try and just do this which worked out. I promise not to rip you off or try to sell you things you do not need, I do not upcharge on the hardware I buy for you, I try to do an honest repair, maintenance or installation for you or your small business as needed nothing more nothing less. As you will notice by my reviews I do solid work period and my customers call me back. I have been working on computers since before the internet existed, and have been both the desktop and laptop lead for the Atlanta metro area for all major computer manufacturers in the US on multiple occasions specifically for both DELL and HP/Compaq but also for all other major US brands. I get to help my customers continue on successfully in the digital part of their lives!

Years in business

9

Times hired on Thumbtack

110

Number of employees

1
Show more

Photos and Videos

9 photos

    Q & A

    • What is your typical process for working with a new customer?
      The customer contacts me and we discuss their issues, if I do not have a direct answer to its resolution they receive one within a few hours and we get everything set up for there visit to me or my visit to there location.
    • What education and/or training do you have that relates to your work?
      I have been active in this profession for 21 years now for commercial entities such as Dell, Wells Fargo, Mega retail locations, commercial entertainment and communication groups and many field support organizations.
    • How did you get started doing this type of work?
      My first computer (we had had a commodore 64 when I was a young teenager and my mom had an Apple IIE for work but we were not supposed to touch it) was a PACKARD BELL and it had an original Pentium chip as it's CPU. Some of these were bad and mine luckily enough happened to be one. So I took it in for repair at an INTEL facility. I had a few books mentioned to me after I expressed interest in that computer's internal workings. I read them gained knowledge through research and practice then started working in the industry. For support back then you just took it to the Intel repair facility that was in Buckhead in one of the big office buildings. There was a waiting room but it was nothing like today, no numbers given out to wait to be called, in fact I was the only one there on that day. So I was basically shown the disassembly of my computer which I was very interested in and my chip was replaced. The engineer suggested I read a book if I was really interested in it and I went by the bookstore on the way home and bought it. After that I studied the book until it made sense to me and disassembled then reassembled my computer a few times. Then I upgraded it as much as I could and learned some things about the internals to windows and other programs as well as how to work the WWW (I was one of the original Prodigy ISP subscribers) and got some knowledge from there. Then I started working contract elementary helper work in computers and networks and my interest in computers which is now my career became my job. Overall though computer people are just computer people the same way you work with or sell to customers or fix, write, create, service, drive etc for your job it just clicks at least it did and does for me.

    Business hours

    Eastern Time Zone
    Sunday8:00 a.m. to 7:00 p.m.
    Monday8:00 a.m. to 7:00 p.m.
    Tuesday8:00 a.m. to 7:00 p.m.
    Wednesday8:00 a.m. to 7:00 p.m.
    Thursday8:00 a.m. to 7:00 p.m.
    Friday8:00 a.m. to 7:00 p.m.
    Saturday8:00 a.m. to 7:00 p.m.
    Coverage Area for Rapidtech is about 150+ miles of Acworth, GA.