Rapidtech

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About Rapidtech

hired 65 times on Thumbtack

How does your service stand out?

I started this business on the side when my mother and members of her sunday school class got a virus, and one of the members went to a large retailer who claims they are the BEST. I had repaired my mothers computer and she asked me to repair her friends. Through this I saw how a general customer is treated in the greater consumer world of computing.

The members insisted on compensating for the work so I started doing it on the side then and did so for several years. Why not I had already worked for all major computer manufacturers in the United states as well as many singular support corporations and businesses both large and small from office builds and maintenance to warranty work and even custom building.

So I did this work on the side for four years while still working my regular job in telecommunications and networking as a field engineer. Then I got laid off and decided to try and just do this which worked out.

I promise not to rip you off or try to sell you things you do not need, I do not upcharge on the hardware I buy for you, I try to do an honest repair, maintenance or installation for you or your small business as needed nothing more nothing less. As you will notice by my reviews I do solid work period and my customers call me back.

I have been working on computers since before the internet existed, and have been both the desktop and laptop lead for the Atlanta metro area for all major computer manufacturers in the US on multiple occasions specifically for both DELL and HP/Compaq but also for all other major US brands.

What do you enjoy about the work you do?

I get to help my customers continue on successfully in the digital part of their lives!

Location

Kennesaw, GA 30144

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Reviews

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  • 4/5 stars Router Setup and Installation Services Verified Review

    Responsive and reliable, came and assessed my home and offered several solutions for my problem

  • 5/5 stars Data Recovery Service Verified Review

    I had a hard drive failure. I had 18 months of work saved to my hard drive. Mr. Medley did an outstanding job of recovering the material and replacing my hard drive. He kept me in the loop the entire time and made excellent recommendations. His professionalism was most commendable.

  • 4/5 stars Computer Repair Verified Review

    Nice guy. Kept us informed. Will use again in the future.

  • 5/5 stars Computer Repair Verified Review

    Got the blue screen of death on my computer and he fixed it with a 24 hour turnaround time. Very professional and good work.

    Robert M. from Rapidtech replied to this review on May 11, 2016

    I appreciate your review call me if you ever need anything personally or for professionally.w.

  • 5/5 stars Data Recovery Service Verified Review

    When one looses critical data, a bit of panic sets in immediately. Upon first connection with Robert (Rapidtech), his response was immediate and made arrangements to visit same day. Robert provided continuous communications and step-by-step procedures for recovery process including timely updates. Rapidtech is professional, reliable and well connected to many recovery resources (if needed). I highly recommend Robert and Rapidtech for any data recovery issues and/or other IT requirements. Outstanding - Five Stars!

    Robert M. from Rapidtech replied to this review on October 20, 2015

    Thank you for the review call me if you ever need anything personally or for professionally.

  • 5/5 stars Computer Repair Verified Review

    Excellent Service,

    Robert M. from Rapidtech replied to this review on October 20, 2015

    I appreciate your review and you as a customer call me if you ever need anything.

  • 5/5 stars Computer Repair Verified Review

    Worked around my schedule. Fixed not only my software /malware problems but gave effective advice on internet access router problems as well.

    Robert M. from Rapidtech replied to this review on September 8, 2015

    Thank you for the review I really appreciate it, call me if you ever have computer or network issue's need product advice etcetera.

  • 5/5 stars Data Recovery Service Verified Review

    Professional service with good communication.

    Robert M. from Rapidtech replied to this review on July 25, 2015

    Thanks I appreciate your review call me any time you need me

  • 4/5 stars Computer Repair Verified Review

    Robert M. from Rapidtech replied to this review on July 25, 2015

    Thanks I appreciate your review call me any time you need me

  • 5/5 stars Network Support Services Verified Review

    Robert came by to see what the situation was before coming to do the work. He charged for the work time only. Friendly, knowledgebale, now my go-to guy.

    Robert M. from Rapidtech replied to this review on July 25, 2015

    I hope everything is going well for you guys call me anytime you need me, thank you for the review.

  • 5/5 stars Network Support Services Verified Review

    GREAT ROBERT HUG IN WITH COMCAST. GOT IT DONE

    Robert M. from Rapidtech replied to this review on March 14, 2015

    Thanks I appreciate your review call me any time you need me

  • 4/5 stars Computer Repair Verified Review

    Robert M. from Rapidtech replied to this review on March 14, 2015

    Thanks for the review call me any time you have a problem

  • 5/5 stars Computer Repair Verified Review

    Robert was awesome. He worked hours until the job was completed. I am giving his business cards to everyone.

    Robert M. from Rapidtech replied to this review on March 14, 2015

    I appreciate the review call me any time you have a problem

  • 5/5 stars Computer Repair Verified Review

    Determination by Robert got my laptop back up and running. Thank you!

    Robert M. from Rapidtech replied to this review on November 5, 2014

    Thank you for the review I hope everything is going well with your laptop and be careful that was a very nasty virus. Let me know if you ever need anything else.

  • 5/5 stars Computer Repair Verified Review

    Robert was most helpful.

    Robert M. from Rapidtech replied to this review on October 15, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 4/5 stars Computer Repair Verified Review

    Was dependable and truthful and helped me make the right decision about my computer even though it was not positive financially for him.

    Robert M. from Rapidtech replied to this review on October 15, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Computer Repair Verified Review

    Robert is a very professional, knowledgable, skilled computer technician. If I ever have any computer issues in the future, I will definitely go to Rapidteck.

    Robert M. from Rapidtech replied to this review on October 15, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Computer Repair Verified Review

    Robert was very easy to work with and very friendly. He was able to get out to the location over holiday weekend and worked diligently to have the issue resolved the same day. We will definitely use him in the future!

    Robert M. from Rapidtech replied to this review on October 15, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Network Support Services Verified Review

    Robert did the job quickly and affordable. Highly reccomend him

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Computer Repair Verified Review

    He was very helpful, offered additional information and support outside of the original issue and fixed my laptop in a very timely manner.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars PC Computer Repair Verified Review

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars PC Computer Repair Verified Review

    Robert diagnosed the problem with my PC when it failed to start and installed a new hard drive, loaded windows, etc. He impressed with his knowledge, he communicated clearly and frequently during the process and he worked into the wee hours until he had my work computer up and running in the shortest possible time. He responded immediately to an 'after-care' issue and promptly resolved it. I am a very pleased customer who would hire him again and again.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Computer Repair Verified Review

    Robert operated too far away to help me with my computer repairs, but he helped me search for someone in my area free of charge. Great customer service! I highly recommend him to anyone living in his service area.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Computer Repair Verified Review

    I had an old desktop computer that we wanted to either sell or donate. I wanted to have it wiped clean and prepared for the next owner. Robert cleaned the system and also installed (on his own initiative) the latest version on Windows - beyond what I had expected. Every thing was done in a timely and professional manner. Would not hesitate to use again or recommend him.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 4/5 stars Computer Repair Verified Review

    Robert is very organized and easy to get in touch with. My problem ended up not being solved but he went above and beyond to help me, not just doing what he was paid for. I know that if I have another difficult computer issue, he will be my first call.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars Computer Repair Verified Review

    Good experience. Robert was knowledgeable and very professional. I will recommend Rapidteck to my friends.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

  • 5/5 stars

    Mr Medley did an excellent job of repairing my desktop computer in a very efficient and timely manner. His price was fair and I found him to be very knowledgeable and helpful.

    Robert M. from Rapidtech replied to this review on September 1, 2014

    Thank you for your review I appreciate it and look forward to assisting you if you ever need anything in the future feel free to call me any time.

Question and answer

Q. What is your typical process for working with a new customer?

A. The customer contacts me and we discuss their issues, if I do not have a direct answer to its resolution they receive one within a few hours and we get everything set up for there visit to me or my visit to there location.

Q. What education and/or training do you have that relates to your work?

A. I have been active in this profession for 21 years now for commercial entities such as Dell, Wells Fargo, Mega retail locations, commercial entertainment and communication groups and many field support organizations.

Q. How did you get started doing this type of work?

A. My first computer (we had had a commodore 64 when I was a young teenager and my mom had an Apple IIE for work but we were not supposed to touch it) was a PACKARD BELL and it had an original Pentium chip as it's CPU. Some of these were bad and mine luckily enough happened to be one. So I took it in for repair at an INTEL facility. I had a few books mentioned to me after I expressed interest in that computer's internal workings. I read them gained knowledge through research and practice then started working in the industry.

For support back then you just took it to the Intel repair facility that was in Buckhead in one of the big office buildings. There was a waiting room but it was nothing like today, no numbers given out to wait to be called, in fact I was the only one there on that day. So I was basically shown the disassembly of my computer which I was very interested in and my chip was replaced.

The engineer suggested I read a book if I was really interested in it and I went by the bookstore on the way home and bought it. After that I studied the book until it made sense to me and disassembled then reassembled my computer a few times. Then I upgraded it as much as I could and learned some things about the internals to windows and other programs as well as how to work the WWW (I was one of the original Prodigy ISP subscribers) and got some knowledge from there. Then I started working contract elementary helper work in computers and networks and my interest in computers which is now my career became my job.

Overall though computer people are just computer people the same way you work with or sell to customers or fix, write, create, service, drive etc for your job it just clicks at least it did and does for me.

Q. What types of customers have you worked with?

A. Desktop: Custom Built, repair, upgrades, virus recovery, Laptop: display replacement, Power issues, virus recovery, custom builds.Wireless and wired secure home/office network builds and setup!

Q. Describe a recent project you are fond of. How long did it take?

A. The other day me and a team set up new touch screen computer network for a 4 story nursing home. The new computers had bigger screens , operated way more quickly and efficiently and one of the nurses thanked me, to which I said it is just my job but I am glad it helps you help everyone here more effectively.

Q. What advice would you give a customer looking to hire a provider in your area of work?

A. I personally would use a local provider as you get several things that way which you will not get with a large provider or store. These things are very desirable, and would be attentiveness as a local provider cares more about customers (the business is more personal and directed towards you as a customer rather than the general public), attention to detail, total price (including travel etc) as many like me would come to your site or you can drop off at mine, also in the ed using a local provider of any service strengthens your local community as well.

Q. What questions should customers think through before talking to professionals about their project?

A. It is funny but with a lot of people who do this it must have something to do with the way we think and process things it all just makes sense. I started on this career path in a completely random way right before the internet was started initially.

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