Q. Describe the most common types of jobs you do for your clients.
A. Desktop: Custom Built, repair, upgrades, virus recovery, Laptop: display replacement, Power issues, virus recovery, custom builds.Wireless and wired secure home/office network builds and setup!
Q. Describe three recent jobs you've completed.
A. Just repaired and replaced all computers for a business in Marietta.
Am going to a doctors office today to repair a laptop with virus issues, a desktop with what sounds like a hard drive and peripheral connection issues.
Upgraded memory for an HVAC company on their main network server and am working out an external backup strategy for the same business currently as well.
Q. What advice do you have for a customer looking to hire a provider like you?
A. I personally would use a local provider as you get several things that way which you will not get with a large provider or store. These things are very desirable, and would be attentiveness as a local provider cares more about customers (the business is more personal and directed towards you as a customer rather than the general public), attention to detail, total price (including travel etc) as many like me would come to your site or you can drop off at mine, also in the ed using a local provider of any service strengthens your local community as well.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I would think especially in the technical fields which www.rapidtech.guru ( my service) is that in general they do not know if they are being told exactly what type of problem they have, and if they are being told everything about the costs and efforts involved. Technology in many ways has also become very personal such as your computer containing personal data. I personally attempt to do two things. The first is I try not to expose myself to their personal data (pictures etc which are in the computer), but I also try to make sure I save it for the customer as there is obviously a reason for it to be there.
Q. Why does your work stand out from others who do what you do?
A. I started this business on the side when my mother and members of her sunday school class got a virus, and one of the members went to a large retailer who claims they are the BEST. I had repaired my mothers computer and she asked me to repair her friends. Through this I saw how a general customer is treated in the greater consumer world of computing. The members also insisted on giving me something for the work so I started doing it on the side then and did so for several years.
Why not I had already worked for all major computer manufacturers in the United states as well as singular corporations and businesses both large and small from office builds and maintenance to warranty work and even custom building. So I did this work on the side for four years while still working my regular job in telecommunications and networking as a field engineer. Then I got laid off and decided to try and just do this which has worked out.
I promise not to rip you off or try to sell you things you do not need, I do not upcharge on the hardware I buy for you, I try to do an honest repair, maintenance or installation for you or your small business as needed nothing more nothing less.
We also have been working on computers since before the internet existed, and have been both the desktop and laptop lead for the Atlanta metro area for all major computer manufacturers in the US on multiple occasions specifically for both DELL and HP/Compaq.
Q. What do you like most about your job?
A. I get to help my customers continue on successfully in the digital part of their lives!
Q. What questions do customers most commonly ask you? What's your answer?
A. Can you fix this, and the answer is yes...
Q. Do you have a favorite story from your work?
A. This business was started when my a member of my mothers Sunday School class/group got a virus in an email. The virus then stole her address nook and infected everyone eventually. The original individual went to a major retail computer service company that is located in a retail brick and mortar location. The repair was going to be $225+ and I fixed her computer and eventually several others who had gotten it as well.
I did not do it for money but most of them insisted I take something. I put the money into getting a web address and some business cards and started doing this on the side of my regular job and have continued to do so for almost 5 years now. I got laid off last January from my field development/support engineer job and my wife suggested I just work on my business.
Since then that is what I have done. I work primarily for end user/residential and small business customer as I have professionally for major companies for 20+ years now, but I can do it as a good value for my customers and be there computer helper whenever needed.
Q. What do you wish customers knew about you or your profession?
A. It is funny but with a lot of people who do this it must have something to do with the way we think and process things it all just makes sense. I started on this career path in a completely random way.
Q. How did you decide to get in your line of work?
A. My first computer (we had had a commodore 64 when I was a young teenager and my mom had an Apple IIE for work but we were not supposed to touch it) was a PACKARD BELL and it had an original Pentium chip as it's CPU. Some of these were bad and mine luckily enough happened to be one.
For support back then you just took it to the Intel repair facility that was in Buckhead in one of the big office buildings. There was a waiting room but it was nothing like today, no numbers given out to wait to be called, in fact I was the only one there on that day. So I was basically shown the disassembly of my computer which I was very interested in and my chip was replaced.
The engineer suggested I read a book if I was really interested in it and I went by the bookstore on the way home and bought it. After that I studied the book until it made sense to me and disassembled then reassembled my computer a few times. Then I upgraded it as much as I could and learned some things about the internals to windows and other programs as well as how to work the WWW (I was one of the original Prodigy ISP subscribers) and got some knowledge from there. Then I started working contract elementary helper work in computers and networks and my interest in computers which is now my career became my job.
Overall though computer people are just computer people the same way you work with or sell to customers or fix, write, create, service, drive etc for your job it just clicks at least it did and does for me.
Q. Tell us about a recent job you did that you are particularly proud of.
A. The other day me and a team set up new touch screen computer network for a 4 story nursing home. The new computers had bigger screens , operated way more quickly and efficiently and one of the nurses thanked me, to which I said it is just my job but I am glad it helps you help everyone here more effectively.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. I do not know if it will change my line or business particularly however it is directly at the root of change in this world. Everyday technology becomes more and more a part of general life. You smartphone is just another part of your personal computer network for your home, family, and friends. The more intertwined it becomes the more my business grows and the more I can help you!