Q. What is your typical process for working with a new customer?
A. The customer contacts me and we discuss their issues, if I do not have a direct answer to its resolution they receive one within a few hours and we get everything set up for there visit to me or my visit to there location.
Q. What education and/or training do you have that relates to your work?
A. I have been active in this profession for 21 years now for commercial entities such as Dell, Wells Fargo, Mega retail locations, commercial entertainment and communication groups and many field support organizations.
Q. How did you get started doing this type of work?
A. My first computer (we had had a commodore 64 when I was a young teenager and my mom had an Apple IIE for work but we were not supposed to touch it) was a PACKARD BELL and it had an original Pentium chip as it's CPU. Some of these were bad and mine luckily enough happened to be one. So I took it in for repair at an INTEL facility. I had a few books mentioned to me after I expressed interest in that computer's internal workings. I read them gained knowledge through research and practice then started working in the industry.
For support back then you just took it to the Intel repair facility that was in Buckhead in one of the big office buildings. There was a waiting room but it was nothing like today, no numbers given out to wait to be called, in fact I was the only one there on that day. So I was basically shown the disassembly of my computer which I was very interested in and my chip was replaced.
The engineer suggested I read a book if I was really interested in it and I went by the bookstore on the way home and bought it. After that I studied the book until it made sense to me and disassembled then reassembled my computer a few times. Then I upgraded it as much as I could and learned some things about the internals to windows and other programs as well as how to work the WWW (I was one of the original Prodigy ISP subscribers) and got some knowledge from there. Then I started working contract elementary helper work in computers and networks and my interest in computers which is now my career became my job.
Overall though computer people are just computer people the same way you work with or sell to customers or fix, write, create, service, drive etc for your job it just clicks at least it did and does for me.
Q. What types of customers have you worked with?
A. Desktop: Custom Built, repair, upgrades, virus recovery, Laptop: display replacement, Power issues, virus recovery, custom builds.Wireless and wired secure home/office network builds and setup!
Q. Describe a recent project you are fond of. How long did it take?
A. The other day me and a team set up new touch screen computer network for a 4 story nursing home. The new computers had bigger screens , operated way more quickly and efficiently and one of the nurses thanked me, to which I said it is just my job but I am glad it helps you help everyone here more effectively.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. I personally would use a local provider as you get several things that way which you will not get with a large provider or store. These things are very desirable, and would be attentiveness as a local provider cares more about customers (the business is more personal and directed towards you as a customer rather than the general public), attention to detail, total price (including travel etc) as many like me would come to your site or you can drop off at mine, also in the ed using a local provider of any service strengthens your local community as well.
Q. What questions should customers think through before talking to professionals about their project?
A. It is funny but with a lot of people who do this it must have something to do with the way we think and process things it all just makes sense. I started on this career path in a completely random way right before the internet was started initially.