|Sunday||9:00 a.m. to 7:00 p.m.|
|Monday||9:00 a.m. to 7:00 p.m.|
|Tuesday||9:00 a.m. to 7:00 p.m.|
|Wednesday||9:00 a.m. to 7:00 p.m.|
|Thursday||9:00 a.m. to 7:00 p.m.|
|Friday||9:00 a.m. to 7:00 p.m.|
|Saturday||9:00 a.m. to 7:00 p.m.|
About this pro
My laptop display was blank and could no longer be viewed on an alternate display. I suspected it was a recent display driver update and Robert agreed. He was not able to resolve the issue in the hour and a half that he had my laptop, despite having called HP to get technical assistance. Unable to view anything on the computer, he told me he believed the hard drive was bad even though the computer would turn on, you could login, etc. My wife, who would consider herself a novice in computer repair, took a look at it later that day and was able to get the alternate display to work, used the computer in safe mode, and removed the recently-updated display driver. The computer has worked fine ever since. No hard drive issues at all. I don't understand how a novice could find a way to resolve the issue but someone with Robert's experience could not and would lead me to believe it was an issue with my hard drive.Jun 24, 2018Verified
Spoke to him via phone. Was extremely helpful by troubleshooting and discussing his thoughts regarding my issue. Ended up not using him due to distance but in my interaction with him I was pleased with his professionalism.May 29, 2018Verified
Technician was on site prior to set up for network conversion. The new equipment was installed and some network equipment modifications were completed in order to make the project successful. I look forward to working with you again in the future.Mar 12, 2018VerifiedRobert M.'s reply
I appreciate the review and your business very much please feel free to contact me anytime you need me for network or computer needs, upgrades or anything else where I might be of use to you and the business
He is very professional and attentive to my computer issues. Too soon to rate for quality and value as still in progress.Sep 6, 2017VerifiedRobert M.'s reply
I appreciate the review and your business please feel free to reach out any time in the future
Great professional service. Working with partners on a solution to meet needs. Would recommend.Aug 20, 2017VerifiedRobert M.'s reply
I really appreciate the review feel free to contact me anytime you need me
Photos and Videos
- What is your typical process for working with a new customer?The customer contacts me and we discuss their issues, if I do not have a direct answer to its resolution they receive one within a few hours and we get everything set up for there visit to me or my visit to there location.
- What education and/or training do you have that relates to your work?I have been active in this profession for 21 years now for commercial entities such as Dell, Wells Fargo, Mega retail locations, commercial entertainment and communication groups and many field support organizations.
- How did you get started doing this type of work?My first computer (we had had a commodore 64 when I was a young teenager and my mom had an Apple IIE for work but we were not supposed to touch it) was a PACKARD BELL and it had an original Pentium chip as it's CPU. Some of these were bad and mine luckily enough happened to be one. So I took it in for repair at an INTEL facility. I had a few books mentioned to me after I expressed interest in that computer's internal workings. I read them gained knowledge through research and practice then started working in the industry. For support back then you just took it to the Intel repair facility that was in Buckhead in one of the big office buildings. There was a waiting room but it was nothing like today, no numbers given out to wait to be called, in fact I was the only one there on that day. So I was basically shown the disassembly of my computer which I was very interested in and my chip was replaced. The engineer suggested I read a book if I was really interested in it and I went by the bookstore on the way home and bought it. After that I studied the book until it made sense to me and disassembled then reassembled my computer a few times. Then I upgraded it as much as I could and learned some things about the internals to windows and other programs as well as how to work the WWW (I was one of the original Prodigy ISP subscribers) and got some knowledge from there. Then I started working contract elementary helper work in computers and networks and my interest in computers which is now my career became my job. Overall though computer people are just computer people the same way you work with or sell to customers or fix, write, create, service, drive etc for your job it just clicks at least it did and does for me.