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Hired 4 times
11 years in business
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Pat was SO great to work with! She was amazing at finding a great location for a great price and payment plan for our group! Any questions I had about anything she got back to me very quickly. She was very helpful and made planning for this trip very easy and stress free! I will continue to use her for my future travel plans. Thanks so much Pat!Mar 26, 2018
Pat Hand is a very experienced travel agent specializing in cruising and private tours. She has helped me with many trips over the past 5 years or so including putting together a package for a trip to Italy. Not only does she travel extensively herself, she stays updated with the latest industry information by attending conferences and doing ship tours. She is very knowledgeable, friendly and easy to work with!Mar 22, 2018
My only complaint about working with Pat Hand is that there is not a 6th star available on the rating system! She has been our travel agent on a number of trips and has made the process of planning our travels extremely smooth and efficient. She finds us such great deals in fantastic destinations, that we've recommended her to many of our friends. I even have family in other states that I've recommended to Pat, as she can do all of the hard work she does for non-local people, via phone/email/internet. On one occasion, there was a booking problem of some sort at the destination. This was not a problem with Pat, but rather an over booking by the resort. Before she even approached us about the issue, Pat had already resolved the problem by booking us, with an upgrade, at a higher rated resort - at no additional cost! Now THAT's a great agent in my book!Feb 14, 2014
Travel Agency Services
It was a pleasure planning our first family cruise with Pat Hand's expertise. She took care of all the details - multiple rooms, drink packages, air and hotel. I appreciated that she took the time to check in with us along the way, from check-in to the time we sailed. I will definitely use her in planning a future cruise!!Apr 21, 2014Verified
Travel Agency Services
Answered all my thousand questions!! Found exactly what I was looking for and in my price range! Very quick to respond back to me!!! Made me feel less nervous, it's my first trip out of the country.Feb 14, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We are paid through commission by our providers and there are rarely any fees associated with our services. We always look for the best value that suits our client's needs and expectations.
- What is your typical process for working with a new customer?I will ask questions! I want to ensure we match you with the travel products and providers that suit your travel style and budget. There are many providers and our trips are customized to suit!
- What education and/or training do you have that relates to your work?I am a firm believer in continuing education. The travel business is constantly changing -- technology, new destinations, new ships, new policies -- and it requires constant effort to stay current on all these changes. I am certified as a Master Cruise Counselor through the Cruise Lines International Association and one of a select group of Certified Group Event Travel Specialists. In addition, I have numerous specialist certifications through the individual cruise lines -- and expect to receive my latest certification as a Cunard specialist within the next few weeks. I am constantly enrolled in programs to ensure that my knowledge and skills stay up to date. Florida Seller of Travel License #39388.