About this pro
Craig is a stand up guy. Prompt and no nonsense. Positive experience. Highly recommended.Aug 3, 2018Verified
COC enterprises delivered high quality service in a timely manner. Recovered my external hard drive information with no problem. Absolute pleasure to work with. I highly recommend!!!May 13, 2018Verified
We had a great experience getting multiple issues with our laptop fixed, very timely too. Thank you for everything!Dec 8, 2017Verified
They were very professional and responded to me whenever I had questions and concerns about them.Oct 22, 2017Verified
I am thoroughly pleased with (and incredibly grateful!) Mr. Craig & the work he did to repair my MacBook. Very professional, undeniably knowledgeable & skilled; kept me updated with each stage of progress; patient & willing to explain the issues with my laptop, and answer any novice questions I had. I will definitely recommend him to anyone I know/come across who may be struggling with technological issues of their own. Thank you for all of your hard work.Sep 17, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Typically*, I charge 1/2-3/4 hour labor ($60-$80) for diagnostic on any machine. I find the issue or issues, along with the solution and the associated repair cost. If the repair is approved, the Diagnostic fee is applied to the labor portion of the repair cost. If the repair is not approved then you pay $60-$80 to find out your issue; from that point you then have the luxury to weigh repair quote against another option, like replacing the machine. *Data Recovery is a $120 flat fee, and is only charged if the data is successfully recovered. *Liquid Spill Recovery is a Flat $100 fee, and entails a complete disassembly of the computer to remove all spill moisture/reside.
- What is your typical process for working with a new customer?Typically I meet customers at convenient locations close to them or their specified area, pick up their machines (unless the repair can be completed where we meet (upgrades, software issues, etc.) and begin the repair.
- What education and/or training do you have that relates to your work?My background is in Law; went to law school but did not finish. I did an apprenticeship for about a decade then worked as a tech then managed a repair shop.