Craig responded quickly to my initial request for a repair for my laptop. His pricing was slightly lower than the fixit place in Wal-Mart, but unlike those guys, I felt like I could trust him with my laptop that contains sensitive information. My hard drive died and while he was willing and able to recover my info, the fixit guys were only interested in installing a new hdd. The final cost was consistent with the initial quote. It did take longer than I had hoped, but he recovered all of my info, and when I got my laptop back, I couldn't tell that anything had ever happened. I was also super impressed that he was able to recover some important photos that I had failed to backup and get those to me within a day, saving me a lot of time, money, and business. Craig was also willing to work with me on delivery, meeting me close to my home and at my convenience. Overall, I would highly recommend Craig if you aren't in a hurry and you value the information on your laptop. I would support that by saying that the time it took him to fix my computer included time to order parts and time to transfer all of my data from the old hdd to a new one. I have waited several weeks to leave this review and my computer still works like a dream. Thanks, Craig! Great service and great work!Jan 31, 2018Verified
We had a great experience getting multiple issues with our laptop fixed, very timely too. Thank you for everything!Dec 8, 2017Verified
About this pro
Years in business7
Times hired on Thumbtack413
Number of employees5
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Typically*, I charge 1/2-3/4 hour labor ($60-$80) for diagnostic on any machine. I find the issue or issues, along with the solution and the associated repair cost. If the repair is approved, the Diagnostic fee is applied to the labor portion of the repair cost. If the repair is not approved then you pay $60-$80 to find out your issue; from that point you then have the luxury to weigh repair quote against another option, like replacing the machine. *Data Recovery is a $120 flat fee, and is only charged if the data is successfully recovered. *Liquid Spill Recovery is a Flat $100 fee, and entails a complete disassembly of the computer to remove all spill moisture/reside.
- What is your typical process for working with a new customer?Typically I meet customers at convenient locations close to them or their specified area, pick up their machines (unless the repair can be completed where we meet (upgrades, software issues, etc.) and begin the repair.
- What education and/or training do you have that relates to your work?My background is in Law; went to law school but did not finish. I did an apprenticeship for about a decade then worked as a tech then managed a repair shop.