About this pro
COC enterprises delivered high quality service in a timely manner. Recovered my external hard drive information with no problem. Absolute pleasure to work with. I highly recommend!!!May 13, 2018Verified
Very professional, knowledgeable and punctual.. I would highly recommend Craig to anyone ! He got my computers fixed great and gave me helpful computer tips to avoid further issues. Class act computer repair specialist!May 10, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Typically*, I charge 1/2-3/4 hour labor ($60-$80) for diagnostic on any machine. I find the issue or issues, along with the solution and the associated repair cost. If the repair is approved, the Diagnostic fee is applied to the labor portion of the repair cost. If the repair is not approved then you pay $60-$80 to find out your issue; from that point you then have the luxury to weigh repair quote against another option, like replacing the machine. *Data Recovery is a $120 flat fee, and is only charged if the data is successfully recovered. *Liquid Spill Recovery is a Flat $100 fee, and entails a complete disassembly of the computer to remove all spill moisture/reside.
- What is your typical process for working with a new customer?Typically I meet customers at convenient locations close to them or their specified area, pick up their machines (unless the repair can be completed where we meet (upgrades, software issues, etc.) and begin the repair.
- What education and/or training do you have that relates to your work?My background is in Law; went to law school but did not finish. I did an apprenticeship for about a decade then worked as a tech then managed a repair shop.