FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our residential cleaning services are priced based on the size of the home, number of rooms, and frequency of service. We offer one-time cleanings, weekly, bi-weekly, and monthly service. Prices start at $90 for a single room cleaning for a one time service and can go up for a full house cleaning bi-weekly or monthly depending on the size and number of rooms. We also offer discounts for multiple bookings.
- What is your typical process for working with a new customer?
My typical process for working with a new customer for my residential/commercial cleaning business begins with introducing myself and my business. I explain the services that I offer, such as basic housekeeping, deep cleaning, post-construction clean up, move-in/move-out cleanings, and window washing. I provide examples of the types of tasks that I am able to complete and discuss any other specific needs they may have. I will then discuss the estimated cost of the job based on their needs and my fee structure. I provide references if needed, including past customers who can give an accurate account of my work. Once we agree on a price, I create a contract that outlines all details of the project including scope of work, expected completion date, payment terms and any other expectations. Once the contract is signed, I schedule the job to begin at a time convenient for the customer. At this time I also go over safety protocols and possible allergens or hazards in the space so that everyone is aware before starting work. On completion of the job, final payment is made according to terms of agreement in contract.
- What education and/or training do you have that relates to your work?
I have successfully completed a professional residential and commercial cleaning course, through (Udemy). The course focused on the basics of quality cleaning, health and safety regulations, as well as developing professional customer service skills.