FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple, transparent, and based on the amount and type of items you need removed. We provide free estimates upfront so there are no surprises. Small loads have a minimum service fee to cover travel and labor, and we offer discounts for students, seniors, and repeat customers. Our goal is to make junk removal affordable while providing fast, reliable service.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start by understanding your needs—what items you want removed, where they’re located, and any special requirements. We provide a free estimate and schedule a convenient pickup time. On the day of service, we arrive on time, safely and efficiently remove your items, and leave your space clean. After the job, we ensure you’re completely satisfied before we leave. Our goal is to make the entire process simple, stress-free, and professional.
- What education and/or training do you have that relates to your work?
We’re college students with hands-on experience in junk removal, moving, and organizing spaces. Over time, we’ve learned the safest and most efficient ways to handle all types of items, including bulky furniture, electronics, and yard waste. We also stay up-to-date on proper disposal and recycling practices to make sure your unwanted items are handled responsibly.