FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We really start out at the low end of the national and local pricing scale but we still offer discounts on multiple items done all at the same time. Like for example, if a customer needs 4 toilets replaced, we will knock a few dollars off of each additional toilet after the first one so it will hopefully encourage them to go ahead and get them all done during the same visit.
- What is your typical process for working with a new customer?
I encourage my office staff top be polite and courteous, first and foremost. But then, I ask them to ask as many questions as they can think of because the more we know, the better we can assist and the happier our customers will be in the end.
- What education and/or training do you have that relates to your work?
They should know that our prices are thoroughly researched, monitored and adjusted, constantly to stay competitive to local and national average. We are intentionally slightly below or equal to the national and local average prices. So when I'm told "you're too high", I know for a fact, at that moment, that I'm speaking with someone who hasn't done their homework and checked on the cost of the work their seeking to get done. But then i show them right away. It never ends with me getting the job, but at least I helped them to become more knowledgeable of the pricing for the services they seek.