Flooring Zone

Marietta, GA

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About this pro

How does your business stand out?

We do not use day laborers. All of our installers have been with us for a long period of time. They are all uniformed, background checked, licensed, and insured. And, since we have multiple crews, we can usually start projects within a couple of days. We also offer a Lifetime Craftsmanship Warranty.

What do you enjoy about the work you do?

We strive to inform our customers about the best information available. No high pressure. Our biggest thing is to have a relationship that is ongoing.

Location

Marietta, GA 30066

Background check

Complete

Years in business

9

Number of employees

25

Times hired on Thumbtack

253

Reviews

94 Reviews
  • Thumbtack Customer Sep 3, 2017
  • Maria C. Aug 22, 2017
    Floor Repair
    Verified Review
    Flooring Zone offers a great service! They refinished the hardwoods in our office and they look like new. There prices are reasonable and their service is outstanding. Will definitely use them again in the future!!
  • Thumbtack Customer Aug 21, 2017
    Good job
  • Jim B. Aug 9, 2017
    Stone or Tile Flooring Installation
    Verified Review
    We have used Flooring Zone during our total home remodel over the past year. They have installed everything from travertine, porcelain, laminate and hardwood to custom glass tile in our showers and kitchen. During our renovation we had two high profile Contractors managing separate projects which included some of the tile work. Flooring Zone was called in on both projects to take over the tile work due to their level of skill and expertise. Their staff is dedicated, hard-working, professional and reliable. After comparing their pricing with competitor products and services, we found that Flooring Zone was the most fair and transparent. They arrived on time and stay with our projects through successful completion. Miles would even drop by my office to deliver samples for us to consider. Having recently hired so many Contractors, Flooring Zone was a refreshing experience. We are bringing them back in shortly to finish the last rooms of our renovation. When it comes to Miles and the Flooring Zone, we just keep calling them back because I know we will get a great outcome. I highly recommend calling Flooring Zone first or at least include them before making a flooring or tiling decision. You can reach Miles DuChanois, Installation Manager/Sales, Flooring Zone at C:678-768-6090, O:855-344-ZONE.
  • Brandy B. Jul 31, 2017
    Vinyl or Linoleum Installation
    Verified Review
    Great folks to work with. I'd highly recommend!
    Chris C. Aug 1, 2017

    Thanks Brandy!

  • Joe W. Jul 26, 2017
    Floor Installation or Replacement
    Verified Review
    Chris C. Jul 29, 2017

    Sorry, Joe. We we will be be there next week. Had a hiccup on the installation.

  • Scott A. Jul 23, 2017
    Hardwood Floor Refinishing
    Verified Review
    Chris C. Jul 25, 2017

    Dude. Your rep put hands on our employee. We sent a new crew the very next day, and completed your project ON TIME. Enjoy your LIFETIME CRAFTSMANSHIP WARRANTY.

  • Tanya P. Jul 15, 2017
    Hardwood Floor Refinishing
    Verified Review
    Chris C. Jul 25, 2017

    Thanks Tanya!

  • Barry S. Jul 1, 2017
    Hardwood Floor Refinishing
    Verified Review
    Great job!
    Chris C. Jul 25, 2017

    Floors look great!

  • Thomas N. Jun 21, 2017
    Floor Installation or Replacement
    Verified Review
    Miles came out and gave an honest quote and was patient as I got other quotes. His price was lower than everyone else, especially better than EMPIRE their quote was more than 4 Times Miles' quote! His professionalism and upfront pricing has my respect and my recomendation!
    Chris C. Jun 29, 2017

    Hey Thomas! We try to treat every customer like we would treat our family. Thanks for the opportunity to make your floors look great.

  • Nicole C. Jun 20, 2017
    Carpet Installation
    Verified Review
    I would have loved to give this company a great review. I actually had forgotten they even contacted me through Thumbtack for an estimate until I got a phone call from them. They were able to come out the same day and give me an estimate that afternoon. Miles came by and was extremely helpful and even though his prices were slightly higher than the prior estimates we received from other companies he was able to match their price. I had told him we wouldn't need installation for two to three weeks due to needing to get time off and finding childcare. Once we had set up the installation date and chosen the color for my carpet they told me they were going to order it right away so it would be there for the installation date agreed upon. A day and a half before the installation date they called me and told me that one of the installers wives was having a baby wanted to schedule her C-section for the morning of the day of my installation date. They asked me if it would be a problem if we rescheduled the installation and being a mother myself I had no problem with that. The morning of my rescheduled installation they called me 15 minutes before they were supposed to be here for the install telling me that they did not have the carpet and they were going to be late. They asked me if I could reschedule and I said no . My father had called off of work to be able to help me and be there and I had already arranged child care for my son. All my furniture, which they were supposed to move, was already out of all of the rooms. They told me that they wouldn't be there until they were able to get the carpet which would be around 11. 11 came and went and I had not heard from anybody, apparently they had a problem with the delivery. The carpet was supposed to be there 3 days before for prior installation and they still did not have my carpet. At 2 I called the office and they told me that my carpet was there the problem now was that they had no installers to install my carpet. I told them I had all day to wait but I needed to have it done today they told me that they would work on getting some installers out there once they were finished previous jobs throughout this time I went back and forth with Miles trying to get them here and I just kept getting the runaround on how they had no one to install my carpet. This was not a huge job. It was two small rooms with closets and one master and from what they told me prior it would only take no more than three hours to complete. I told him I needed to have it done today and even if I had to wait for them to finish till 10 o'clock at night I had no problem with that even though I have a 3 year old. This is already the second time they were supposed to be there. The day came and went and nobody showed up, Miles told me he could have somebody at my house at 7 a.m. the next day to do the install. What choice did I have? I needed to get my carpet installed. The next morning the installer was almost 20 minutes late, he was supposed to be here at 7 and didn't show up to almost 7:20. One man and his wife. They were able to get started on the install immediately since I had already moved every piece of furniture out of every room and already did half of the job for them. They came and went they did their job they cleaned up well the carpets look nice however after they left and seeing the completed job they did not install carpet under the doorway plates they had just cut around it. I took the doorway plate up since carpet was sticking out and all the old carpet was under there. Not a big deal however what was supposed to be a three-hour job took over 6 hours and kept my three-year-old and myself in the house the house by ourselves with nowhere for him to play since the furniture was everywhere the entire day. This was a huge inconvenience. Miles promised me he would make it right and discount the remaining balance that we owed. When I got a call a few days later to tell me the discount it was such a joke. I told him that it wasn't acceptable for the inconvenience as they had already put me through. Angel called back in had a better number for me which I appreciate she was very helpful through the whole situation. Overall I would not recommend this company or use them again. While miles is very nice and their office staff is nice it doesn't make excuses for their poor service.
    Chris C. Jul 25, 2017

    Nicole? Really? Wow.

  • Peter W. Jun 19, 2017
    Flooring
    Verified Review Updated
    Chris and Matt, the guys who helped manage the project, were fantastic. I'd give them a 5-star review except that the installation team installed the vinyl in one bathroom crooked and didn't do a great job cleaning up after themselves. However, when I called about the crooked vinyl, they ordered new vinyl and the team came back out a couple of days later and replaced it. It all looks great now! UPDATE: After they came out and replaced the floor for the second time, I noticed that there was a part of the vinyl that wasn't flush with the floor and bowed up visibly. I've called multiple times and they've told me repeatedly that they'll send someone out to fix it, but they never do. I'm downgrading them to 3 stars due to this ongoing hassle and unprofessional behavior. UPDATE #2: We're selling our home, and during the inspection phase it was discovered that the toilets weren't fastened down properly after the new vinyl was installed. I called Matt and he came out to fix the problem. However, after inspecting the toilets, he told me that either there was no "flashing" to fasten the toilet to, or that it was the wrong size for the new toilets that we'd had installed. He admitted to me that the guy who installed the flooring should have alerted us to the problem. He then recommended I have a plumber come out and install new flashing. So I did, and the plumber inspected the toilets, informed me that the flashing was there, fastened them down and caulked them, and charged me $200 for 20 minutes of work that Flooring Zone should have taken care of not once, but twice. One of the reasons we chose Flooring Zone was because they said they would handle the toilets themselves, thus saving us the cost of hiring a plumber to do it. Therefore, I'm downgrading this to 2 stars because of the misinformation, hassle, and unexpected cost involved.
    Chris C. Jun 29, 2017

    Peter The vinyl was not crooked, nor did it bow. Your house is crooked and bowed. Our guys tried to make the best of a bad situation. As far as the toilets go, Home Depot, who installed your new larger toilets, should have addressed the problem while they were on site. We will honor our Lifetime Craftsmanship Warranty with the new owners as it is fully transferable.

  • Verified Review Original
    Fantastic service and quick to fix installation problem
    Chris and Matt, the guys who helped manage the project, were fantastic. I'd give them a 5-star review except that the installation team installed the vinyl in one bathroom crooked and didn't do a great job cleaning up after themselves. However, when I called about the crooked vinyl, they ordered new vinyl and the team came back out a couple of days later and replaced it. It all looks great now!
    Chris C. Mar 22, 2017

    Hey Peter! Not many structures are exactly square, but our guy cut it that way. Sorry about the delay. We know that the final product is beautiful. Your property should sell in no time! Call us when you get to your new home.

  • Shana M. Jun 1, 2017
    Hardwood Floor Refinishing
    Verified Review
    I gathered three quotes to have my pine floors refinished. Two quotes were roughly the same; Flooring Zone was $1k more, but their quote was very detailed. It included moving toilets, replacing quarter round, and having large pieces of furniture moved. The guys even laid a 4th coat of poly because the pine absorbed so much of it; and that coat really made the difference. The Flooring Zone team HUSTLED to restore my floors to their beautiful, natural glory. They were professional and patient with, a cranky displaced mom of a toddler. I highly recommend them for your flooring project.
    Chris C. Jun 1, 2017

    Hey Shana. Your pine floors came out great! Please let us know if you need anything in the future. Remember that you have a Lifetime Craftsmanship Warranty.

  • Heather H. May 19, 2017
    Tile Installation and Replacement
    Verified Review Updated
    I don't typically do reviews, good or bad, but this was so bad that I had to share. I needed my stand up master bath shower done. We provided the tile, grout, etc., even the Schuleter trim that Miles advised. Problem after problem occurred. The trim was poorly installed; crooked and mismatched to the point we pulled it out around the niche while still wet. Damage the installer, Neto, did to the wall he filled with thin set. There is grout on my walls, my ceiling, some tiles, down my banister and on my front door. Tiles on the ledge were installed upside down. They messed up my hardwood floor, took out the pieces to replace and then did that wrong so there was a big lip. Came back and pulled it up and redid it and messed up the other end of the board. They pulled the toilet and left the water in it. The drain in the shower had plastic and garbage stuffed down it. I asked for Neto not to return and someone else to come fix the issues and was ignored.....to the point the Neto came back and made my walls outside my shower worse. I now have to pay someone to re-skim the walls he messed up badly. I did receive an adjustment on my bill for this at least. I would NOT recommend this company for tile work if Neto is your installer. We chose them base on the fact that many websites have them at 4+ stars. I now have to pay someone else to come in and fix the issues. There was more and I could go on. Don't use them if Miles and Neto involved. Update 5/19/2017- Less than 24 hours after posting this review, Miles, said owner, called and asked me to remove it. When explaining why I would not and that I felt it honest he went on to accuse my 17 year old daughter of damaging the floor that Neto actually had to fix when they dropped a bag of tile pieces on it. Said that my daughter told him that she did it when she and/or friends dropped beer during a big party at our house that weekend. Miles told me they did us a favor by fixing the floor and not saying anything and he thought I should know now. First problem with this - my daughter was not home at night the weekend they worked and dropped the bag of tile to damage the floor and have a party......my husband and I were home both nights, waiting up until midnight Friday and 1a Saturday for her to come home. When would she have had the party?? Second problem - my daughter is not one to just strike up a conversation with friends of ours' in the house, so tell me why she would choose to start a conversation with a complete stranger and then go on to "confess" to the stranger. Biggest problem - the OWNER of the company had no problem again lying to a customer and throwing unfounded accusations against our daughter. Unethical. Dishonest. Disgusting.
    Chris C. Jun 2, 2017

    Flooring Zone apologizes for a lack of customer satisfaction. Heather has been satisfied, and has pulled all negative reviews. We strive to make all of our customers happy. Unfortunately, Thumbtack does not allow our customers to pull negative reviews down. Mrs. Held has indicated that she would like to pull this review, but Thumbtack does not allow the customer to take it down. We have resolved her issues. Remember, you do have a Lifetime Craftsmanship Warranty. We welcome you to the Flooring Zone Family!

  • Verified Review Original
    I don't typically do reviews, good or bad, but this was so bad that I had to share. I needed my stand up master bath shower done. We provided the tile, grout, etc., even the Schuleter trim that Miles advised. Problem after problem occurred. The trim was poorly installed; crooked and mismatched to the point we pulled it out around the niche while still wet. Damage the installed did to the wall he filled with thin set. There is grout on my walls, my ceiling, some tile, down my banister and on my front door. Tiles on the ledge were installed upside down. They messed up my hardwood floor, took out the pieces to replace and then did that wrong so there was a big lip. Came back and pulled it up and redid it and messed up the other end of the board. They pulled the toilet and left the water in it. The drain in the shower had plastic and garbage stuffed down it. I asked for the installer not to return and someone else to come fix the issues and was ignored.....to the point the installed came back and made my walls outside my shower worse. I now have to pay someone to re-skim the walls he messed up badly. I did receive an adjustment on my bill for this at least. I would NOT recommend this company for tile work if Neto is your installer. We chose them base on the fact that many websites have them at 4+ stars. I now have to pay someone else to come in and fix the issues. There was more and I could go on. Don't use them if Miles and Neto involved.
  • Lindsey E. May 2, 2017
    Flooring
    Verified Review Updated
    Do it correct the first time and hire Flooring Zone.
    I hired someone to install floors in my new home and the idea was the job would be complete before I moved in. Unfortunately for me the person I hired not only installed the floors wrong but the destroyed my new home. I was awarded $13k from the liability part of their insurance and $9k from small claims court. As you can only imagine this whole process was extremely stressful. The movers refused to move us in, my visiting mom, husband and I all had to sleep on the floor in the kitchen with our 4 dogs while Flooring Zone came in, removed the bad floor and started over from scratch. The compassion they showed me during this hard time was above and beyond, their work was professional and amazing. I know my situation is hopefully different from yours but when I really needed help Flooring Zone was there for me. All my friends and clients that come over to my home comment on how nice, cool and fun our floors are. Save yourself the $20k+ learning lesson I went though, maybe pay a little bit more than the other quotes you got and go with Flooring Zone because your job will be done professional and correct the first time around.
    Chris C. Jun 1, 2017

    Your floors are so cool! We are glad that we were able to save you. Welcome to Atlanta!

  • Verified Review Original
    Do it correct the first time and hire Flooring Zone.
    I hired someone to install floors in my new home and the idea was the job would be complete before I moved in. Unfortunately for me the person I hired not only installed the floors wrong but the destroyed my new home. I was awarded $13k from the liability part of their insurance and $9k from small claims court. As you can only imagine this whole process was extremely stressful. The movers refused to move us in, my visiting mom, husband and I all had to sleep on the floor in the kitchen with our 4 dogs while Flooring Zone came in, removed the bad floor and started over from scratch. The compassion they showed me during this hard time was above and beyond, their work was professional and amazing. I know my situation is hopefully different from yours but when I really needed help Flooring Zone was there for me. All my friends and clients that come over to my home comment on how nice, cool and fun our floors are. Save yourself the $20+ learning lesson I went though, maybe pay a little bit more than the other quotes you got and go with Flooring Zone because your job will be done professional and correct the first time around.
  • Matthew B. May 1, 2017
    Carpet Installation
    Verified Review
    Fast, affordable, quality work
    Fast, affordable, quality work. Done right the first time!
    Chris C. May 1, 2017

    Matthew! Thanks for the kind words. Remember that all referrals come wirh a reward!

  • Christopher C. Apr 26, 2017
    Flooring
    Verified Review
    Good Job
    Overall a pretty good job, there were some issues with the refinishing but Flooring Zone worked with me to resolve them. The new floors look really good and are a good match for the older floors.
    Chris C. Apr 26, 2017

    Refinishing/matching new with existing engineered hardwoods can sometimes be challenging. I am glad that we were able to find a resolution. You are right, the floors are a great match with the original ones. It looks like all of the wood was installed at the same time. Please let us know if you need help with any future projects.

  • Paul K. Apr 17, 2017
    Carpet Installation
    Verified Review
    Good work. Perfect
    Excellent work. I really like my new carpet and floor.
    Chris C. Apr 17, 2017

    Hey Paul! We loved working with you. Your floors look great.

  • Melody D. Mar 24, 2017
    Floor Installation or Replacement
    Verified Review
    horrible company !! BEWARE !!
    Never will I use this company ..I finally got the flooring issues resolved ..My furniture was damaged due to lack of workers..Had two Mexican guys moving the furniture around while trying to put down carpeting ..One was working on putting carpet down while the other was moving the furniture ..we don't have cheap or light furniture so this was very disturbing to watch ...we stayed at the hotel while getting out house renovated but going by our home to make sure things were getting done properly..If it wasn't for us trying to stay on top of what the workers were doing we would have more issues than what we had to deal with ..They must have placed something on top of our dresser that caused it to peel..we have scrapes and dents on our 2nd bedroom furniture ehich is brand new ..Two of our fake flowers that was in a vase is missing as well ..pls be careful with dealing with this company ..I made a bad judgement thinking I can trust them ...The manager that sold us was extremely nice and act as if he was a perfectionist and I had nothing to worry about ..Once he received half my money I couldn't get in touch with him ..He direct me to another worker who handled the job .when I had a issue I ended up tormented! I had to put this guy in his place to get things taking care of ..My floor and the transition was two different colors ..I had to argue and stress about the situation ..it's took many phone calls and text to get a response ..their excuse was it's "Monday" or it's "busy day" heck! After placing a bad review on bbb they started working faster to get the issues resolved ..Now all I need is my furniture fixed! But no response ..
    Chris C. May 1, 2017

    Wow. No words. Just wow.

  • Sue J. Mar 20, 2017
    Flooring
    Verified Review
    Quick and Painless
    I asked three companies to come to my house to give me a quote on refinishing one floor and putting in all new hardwood on a second floor. All of the quotes were comparable, but The Flooring Zone had the level of professionalism and service I was looking for. They were instantly responsive to my texts and provided status updates during the course of the project. I highly recommend!
    Chris C. Mar 22, 2017

    We love customers like you, Sue. We also share your excitement about your new home. Please call if you need ANYTHING!

  • Deborah E. Mar 15, 2017
    Hardwood Floor Refinishing
    Verified Review
    Fantastic Floors
    I had a very positive experience and my floors are BEAUTIFUL. I would recommend Flooring Zone company hardwood floor refinishing. I was asked to comment on what could be improved so here it is. I was told that the work would not be done by an outside contractor but that was not the case. This resulted in some communication clichés between my specific timeline requests and that of the outside contractor. But I will say that my timeline requests were honored without difficulty. Lastly, I finish by stating that I found the both FZ and the outside contractors to be very experienced, knowledgeable and true professionals.
    Chris C. Mar 16, 2017

    Deborah, your floors do look fantastic. Just to clarify, you were told that our installers are "Our Guys". They are "Our Guys". For tax/insurance/workers comp purposes, they are issued 1099's instead of W-2's.

  • Joe A. Mar 7, 2017
    Floor Installation or Replacement
    Verified Review
    Beautiful hardwood and carpeting
    Hired to do hardwood floors and carpeting throughout my house. Great staff, very friendly. There were some hiccups with getting the wood for the dates I wanted, but I believe those issues were with their supplier. Work looks great, crew was very respectful of my property. They recommended another company for painting I also needed done (Overeducated Painters). Their teams were able to work together and everything looks amazing how that it is finished.
    Chris C. Mar 16, 2017

    It was a pleasure working with you, Joe. Your house looks brand new! Please call if you need anything.

  • Angel H. Feb 15, 2017
    Beautiful Work!!
    I could not be more pleased with my Showers and Bathroom Floors!! The tile is beautiful and exactly what we wanted. The Installer was very professional and the attention to detail was impeccable. In the master bath, we opted for a walk-in shower with knee wall, accessory niche, bench, and dual shower heads. They were also able to do a floor design which really added to the look. Although we hadn’t originally planned to do the shower in the guest bath, we decided to after the floors were put in because it looked so great. The custom glass looks beautiful as well. In the third bathroom, per the installer’s recommendation, we added tub and wall accents along with the floors. I would definitely recommend this company and use them in the future!
    Chris C. Feb 15, 2017

    Your bathrooms look incredible! We are going to feature some pictures of them in our profile pics and on our website. Please let us know if you need anything in the future.

  • Don N. Feb 14, 2017
    Floor Repair
    Verified Review
    Pro's w Integrity
    chris came out was on time, honest and directed me in the right direction. he came up with a solution that did not involve using his service but was best for the project. very HONEST ...which is hard to find these days!
    Chris C. Feb 14, 2017

    Hey Don! I feel confident that the fix that we discussed will be your best/least expensive solution. We look forward to helping you with any of your future projects.

  • Doug P. Feb 9, 2017
    Carpet Installation
    Verified Review
    Hey! I got new carpet!
    I was very happy with them.
    Chris C. Feb 9, 2017

    It looks great, too. I am sure that you will get many years of enjoyment out of your carpet. Remember your Lifetime Craftsmanship Warranty!

  • Anna P. Dec 29, 2016
    Floor Repair
    Verified Review
    Great work!
    Excellent customer service. Mine was a small repair job and they were professional and did a great job!! I will use them again!
    Chris C. Feb 6, 2017

    Thanks Anna. We love our customers!

  • Dominic S. Dec 23, 2016
    Floor Installation or Replacement
    Verified Review
    Refinish and Install Wood Floors
    Great job and wonderful to work with. The only thing I would say is the cleanup wasnt the best. Alot of dust from the sanding still left of the walls/baseboards and I will have to touch up the base boards with white paint for sure but thats totally worth the beautiful job they did.
    Chris C. Feb 6, 2017

    Thanks Dominic! Dustless is only 97%. And, Quarter round comes primed. Your floors look great!

  • KL W. Nov 22, 2016
    Flooring
    Verified Review
    Poor time management!
    This company by far has the worst installers in the business! They are always late and not just a few minutes late, but an hour or more late! Work half done, you will have to call them back for incompletions. The sales presentation is great, but the final product is not worth it! Very disappointed! A 2 day job turned into a 5 return visit completion. Who you chose to do your work is very important and someone who cannot show up on time in respect of my time without a call to say you are running behind, it's not worth it. Buyer beware if your time is important to you.
    Chris C. Feb 6, 2017

    Once again, you owe us your balance. You will not answer your phone, you will not respond to your email, and you will not answer texts. We have been back to your project 6 times. You keep coming up with new issues. We have tried and tried to make you happy. We have discounted you multiple hundreds of dollars. I am sure that there is NOBODY that can satisfy you. We will honor our Lifetime Craftsmanship Warranty. ANSWER YOUR PHONE.

  • Kat M. Oct 13, 2016
    Floor Tiling
    Verified Review
    I don't think I would hire them again.
    They told me the project would be completed in 2 days; 5 days later it was complete. I would have been fine with the extra time, but they over promised and under delivered. They left a mess on the walls and back patio. I like the way the tile looked but it needed a lot of cleaning after the crew left.
    Chris C. Nov 18, 2016

    I apologize for any inconvenience that you experienced. We would have been more than happy to come back to do whatever it would have taken to make you happy. I am glad that you are happy with the finished product.

  • Kelvin M. Aug 25, 2016
    Flooring
    Verified Review
    The installers did a great job, however, working with the business contacts was a bit disappointing. Lack of communication and follow up on details of the project.
    Chris C. Sep 23, 2016

    Your floors look great! We apologize about the communication hiccup. We are growing every day, and training new folks all of the time. Just remember that you have a Lifetime Craftsmanship Warranty.

  • Jodi C. Aug 23, 2016
    Stone or Tile Flooring Installation
    Verified Review
    Couldn't get a correct quote, even after questioning it multiple times that it was too low for the work to be done, or questions answered. They were quick to take my deposit, but then wouldn't answer e-mails for multiple days. Too many delays in getting started, so the job was cancelled.
    Chris C. Feb 6, 2017

    You dropped off of the radar as soon as we agreed on terms. We contacted you multiple times with no response. We refunded you immediately when requested. Not sure if you were ever a real customer.

  • Mike M. Aug 10, 2016
    Carpet Installation
    Verified Review
    These guys did a great job. My wife called me when they left the house and went on and on about how nice and professional they were with both the install and interactions. Thanks for all you guys did.
    Chris C. Nov 18, 2016

    Thank you for all of the kind words. Let us know if you need anything else!

  • Kelley W. Jul 30, 2016
    Carpet Installation
    Verified Review
    Chris C. Nov 18, 2016

    Glad that we could be of service!

  • Anna W. Jul 26, 2016
    Hardwood Floor Refinishing
    Verified Review
    Great job. There was some miscommunication, but ultimately they got the job done on time, when I needed it, and they did superb work.
    Chris C. Nov 18, 2016

    Remember your Lifetime Craftsmanship Warranty!

  • Jean S. Jul 15, 2016
    Floor Installation or Replacement
    Verified Review
    Chris C. Nov 18, 2016

    Your floors look great!

  • Kristin R. Jun 17, 2016
    Hardwood Floor Refinishing
    Verified Review
    Good communication with the company. No surprise price changes. Work done with care and looks great.
  • Lori T. Jun 8, 2016
    Flooring
    Verified Review
    Was pleased with flooring zone. The sales rep and install crew were great. Just wish the new hardwood would have matched better with existing hardwood. Color was slightly off.
    Chris C. Aug 30, 2016

    We are glad that the new floors look great. Wood changes color over time due to fading and wear So, even though we had the exact brand and color,it is slightly different.

  • Dennis C. May 20, 2016
    Carpet Installation
    Verified Review
    The job was 2 bedrooms upstairs, a hallway, and the stairway. The team was professional, and they moved the furniture out of the way, removed the old carpet, and laid down the beautiful new carpet. Looks great!
    Chris C. Jun 29, 2017

    Floors look great. Thanks Dennis.

  • Herbert B. May 11, 2016
    Flooring
    Verified Review
    Laminate Flooring install
    Chris C. Nov 18, 2016

    Thanks Herbert!

  • Tiffany W. May 5, 2016
    Floor Tiling
    Verified Review
    The price was too high. There way costly then anyone else..
    Chris C. May 5, 2016

    Tiffany Our prices are very competitive. We beat the big box stores every time. However, we can not compete with the guy that works out of the back of his truck. We actually have a brick and mortar facility with forklifts and a showroom. Our installers are the best in the business, and nobody else offers our Lifetime Craftsmanship Warranty. We are the ones that people call to fix the problems that the cheap guys cause. We would be happy to help you with any future projects. Thanks Chris Cheney

  • Stephanie T. Apr 22, 2016
    Vinyl or Linoleum Installation
    Verified Review
    The laminate we had in our home was damaged by water so we decided to get luxury vinyl installed to replace the damaged floors. Chris and team answered all of my questions and worked around my schedule. They moved all of my furniture, removed the damaged floor and installed the beautiful (water resistant) floor that we have now. I had an awesome experience. I would definitely use them again. Very friendly and professional with reasonable prices.
    Chris C. May 5, 2016

    Thanks Stephanie! You will enjoy your new floors for a long time.

  • Corey S. Apr 20, 2016
    Carpet Installation
    Verified Review
    I needed new carpet put into a rental property of mine that is located across the country from me. Chris and his team helped me get that done without any issues. They did a great job on the installation, and were done when they said they would be. Thanks!
    Chris C. Apr 20, 2016

    It was great working with you, Corey!

  • Robin G. Apr 18, 2016
    Carpet Installation
    Verified Review
    The whole experience was awesome from start to finish. Miles even called after the crew left to make sure everything went well and we were happy. The crew was very efficient with their time and extremely thorough with their work, I was very comfortable having them in my house. I would hire them again and have given their name out several times in less than a week.
    Chris C. Apr 20, 2016

    Your carpet looks great! We look forward to working with you again.

  • Brad M. Apr 14, 2016
    Floor Installation or Replacement
    Verified Review
    Great service and friendly staff. There was an issue with my install (mostly due to my misunderstanding something) and FZ worked to find a solution. They didn't even charge more for the extra work. Highly recommended!
    Chris C. Apr 20, 2016

    Hey Brad! I am glad we were able to resolve your stair issue. Let us know if you need anything else.

  • Printice L. Apr 11, 2016
    Floor Installation or Replacement
    Verified Review
    Miles was responsive and professional. His team did a stellar job installing laminate flooring for us, and a fair and competitive rate. I highly recommend this company for any flooring needs.
    Chris C. Apr 20, 2016

    Thanks Prentice! Remember that you have a Lifetime Craftsmanship Warranty.

  • Mary P. Mar 30, 2016
    Hardwood Floor Refinishing
    Verified Review
    Great company to do with business with. Very professional. Communication was great. Will use them again for any flooring needs.
    Chris C. Apr 20, 2016

    Thanks Mary!

  • Joshua G. Mar 26, 2016
    Floor Installation or Replacement
    Verified Review
  • Jeremy Y. Mar 19, 2016
    Carpet Installation
    Verified Review
    Definitely glad with my decision to hire these guys. They showed up with all their samples for me to check out. They were friendll and perfessional. They came out and re-carpeted two of my bedrooms less then a week later. They were finished in less than 3 hours. Love the new carpet now.
    Chris C. Mar 20, 2016

    That was a good choice on the carpet. Remember that you have a Lifetime Craftsmanship Warranty! And, it transfers to a new owner if you ever sell your property.

  • Barry M. Mar 14, 2016
    Stone or Tile Flooring Installation
    Verified Review
    We had the kitchen tile replaced. They replaced the damaged sub floor pieces. The floor was leveled, and the back board was set in place. Porcerlian tile was laid, and it looks beautiful. The floor is sturdy. I do recommend this company!
    Chris C. Mar 14, 2016

    Hey Barry! Send us a picture, and we will put it on our website. Let us know if you need anything else. Welcome to the ZONE!

  • Mary T. Mar 7, 2016
    Floor Repair
    Verified Review
    They were great. Floors looking amazing. Put everything back when done.
    Chris C. Mar 7, 2016

    Thanks Mary!

  • Joshelin K. Feb 29, 2016
    Hardwood Floor Refinishing
    Verified Review
    Chris C. Mar 7, 2016

    I am glad that you did not listen to the other guys that told you that you could not refinish your engineered hardwoods. They look great!

  • James C. Feb 11, 2016
    Floor Installation or Replacement
    Verified Review
    I had a wonderful experience with Miles, Chris and the team! They were very professional and provided me with great recommendations - my floors look fantastic!
    Chris C. Mar 7, 2016

    You are correct, James. Your floors do look fantastic! Be sure to call if you need anything.

  • Megan G. Jan 21, 2016
    Stone or Tile Flooring Installation
    Verified Review
    We had luxury vinyl floor installed in our main living room area and I can't wait to use this team again. They worked around our schedule, moved all our furniture, and made sure to clean up everything before they left. Not to mention, they completed everything in one day! Was so happy we picked this team and we'll definitely be using Flooring Zone in future projects!
    Chris C. Mar 14, 2016

    Megan, our installers loved you! Do not hesitate to call if you need anything going forward. I think our crews are going to argue with each other trying to come back to your house!

  • Dan G. Jan 16, 2016
    Floor Installation or Replacement
    Verified Review
    Excellent outcome and were responsive to issues during the job. Cleaned up well and repaired all accidental damage that would be expected during such a large job (entire first floor tear out and installation). Took longer than quoted but end results great.
    Chris C. Mar 7, 2016

    We are not perfect. All we can do, is do our best. At the end of the day, I think that we were able to get it right. Remember, you have a Lifetime Craftsmanship Warranty. And, by the way, your floors look great!

  • Malloree B. Nov 18, 2015
    Floor Installation or Replacement
    Verified Review
    They did a great job on my hardwood floors. Finished quickly, cleaned up after they were finished, floors look great!
    Chris C. Apr 20, 2016

    Your floors look amazing!

  • Pam M. Nov 8, 2015
    Hardwood Floor Refinishing
    Verified Review
    Chris C. Dec 9, 2015

    It was a pleasure working with you, Pam.

  • David F. Nov 1, 2015
    Hardwood Floor Refinishing
    Verified Review
    From start to finish, the people of Flooring Zone provided excellent information, service, and workmanship. Everyone we dealt with: Chris, Angela, Fernando, Joshua, Israel, Rafael were professional and pleasant. We are delighted with the end result of both the tile install and pine floor refinishing. Great value for the $ too!
    Chris C. Mar 14, 2016

    Glad we could help, David. Your floors look amazing!

  • Wendy I. Sep 9, 2015
    Carpet Installation
    Verified Review
    Flooring Zone carpeted two rooms and two closets in my home. They quickly came out to my home and provided an estimate. We were happy with the end result.
  • Vanessa H. Aug 31, 2015
    Hardwood Floor Refinishing
    Verified Review
    Job was working with a blank slate, empty house that we wanted to have our hard wood floors sanded, restained and varnished. Working with Chris and Miles was easy and went well. Our problem was with the crew itself, not understanding what we wanted. There was a lack of communication with the floor color. The person in charge, Bruno was not there to meet us for our color consultation which resulted in something we weren't happy with. The sanding was messy and the surfaces weren't protected. All the dust got into our vent system and affected our air conditioning system, freezing it up that resulted in calling a repair service. The staining was applied sloppily and is all over the trim work and some of the wall. I attempted to contact Chris and Miles but once the job was done and money was charged to my account, communication was lost.
    Chris C. Sep 2, 2015

    Vanessa Our installation department tried for several days to contact you. Sometimes things do not go as smoothly as expected, but we ALWAYS make it right. If you would answer your phone, respond to a text, or even answer an email, we would love to fix any problems that you are experiencing. Remember that you have a Lifetime Craftsmanship Warranty, as well.

  • Finley S. Aug 17, 2015
    Floor Installation or Replacement
    Verified Review
    Very happy with floors. Chris knows floors!!!!!!The guys installing the floors were so nice and worked very hard to make things perfect. We will be hiring them again. We would recommend them to everyone needing flooring. Thank you, Chris and staff! Great job. Finley&Judy
  • Dave W. Aug 14, 2015
    Hardwood Floor Refinishing
    Verified Review
    Great job on refinishing the floors. Not a really good job in replacing the quarter rounds and I also think they should paint the base boards afterward.
    Chris C. Aug 14, 2015

    Dave Your floors look amazing! As we explain to all of our customers, our guys are not painters. The quarter round does come primed, caulked, and puttied. We hope that you enjoy your new floors.

  • Peter T. Aug 9, 2015
    Floor Installation or Replacement
    Verified Review
    We just bought a home that has a large room we are using as a photography studio, but brand new carpet had been installed by the seller and we needed an affordable, yet durable hard surface. Flooring Zone came to our home, assessed our needs, showed us samples, made recommendations and gave us an amazing quote compared to others we met with. Miles worked with us to be sure we got the flooring we wanted in record time! The installation crew was on time, courteous and amazingly fast and thorough! We are extremely picky, and we were 100% satisfied with the job they did!! Would hire and recommend absolutely!!!
    Chris C. Aug 14, 2015

    Thanks Peter! It was a pleasure working with you.

  • Audra C. Aug 8, 2015
    Tile Installation and Replacement
    Verified Review
    We selected Flooring Zone for an important bathroom project on a college campus. Their job was neat, professional and looked good upon completion. We very satisfied with their work.
    Chris C. Aug 14, 2015

    Audra We are glad that we could help you out with this job, and we look forward to a long relationship with you and your future projects.

  • Sugarloaf M. Aug 8, 2015
    Carpet Installation
    Verified Review
  • Ken K. Jul 24, 2015
    Floor Repair
    Verified Review
    Good work, performed on time and good communication.
  • Derek C. Jul 21, 2015
    Hardwood Floor Refinishing
    Verified Review
    Great all around.
    Chris C. Mar 20, 2016

    Thanks Derek!

  • Dominick F. Jul 15, 2015
    Vinyl or Linoleum Installation
    Verified Review
    Outstanding customer service and follow up! Look forward to doing future business with these guys.
    Chris C. Jul 15, 2015

    Dominick It was great working with you. Let us know if you need any help with any future projects.

  • Michael P. Jul 13, 2015
    Floor Installation or Replacement
    Verified Review
    I love the finished product. Fairly good price. Only thing I was frustrated with was that I was told it would be done in two days and on the second day, I get home and it wasnt finished and no one had told me that it would require a third day.Besides that small bump, really happy with using these guys.
    Chris C. Jul 15, 2015

    Limited access in high rise condos sometimes makes projects last a little longer than normal. We are glad that you love your floors.

  • Randy K. Jul 6, 2015
    Floor Installation or Replacement
    Verified Review
    We used Flooring zone for finished-on-site hardwood floors and carpet. The pricing was competitive and work was started on time. Everybody was professional. That the project was 2 days late getting finished was not too surprising for the size of the project but was the only disappointment. the End result is outstanding. I would use them again
  • Kostas S. Jun 29, 2015
    Floor Installation or Replacement
    Verified Review
    Great Job. Really professional!!
  • Mike B. Jun 8, 2015
    Hardwood Floor Refinishing
    Verified Review
    Chris was very thorough and professional.
    Chris C. Jun 16, 2015

    Thanks Mike!

  • Eva C. Jun 2, 2015
    Hardwood Floor Refinishing
    Verified Review
    The team was wonderful and did a great job. Our floors look better than I expected. I love my floors. Thank you for a great job.
    Chris C. Jun 16, 2015

    Your house looks amazing, Eva. We know that you will enjoy them for many years.

  • Gail J. May 25, 2015
    Floor Repair
    Verified Review
  • Diane C. May 22, 2015
    Crossview Baptist Church had Children's wing renewed with new carpet and flooring. It looks wonderful! Thanks for a job well done. Ruth and Diane
    Chris C. Jun 16, 2015

    Churches are becoming one of our specialties. It turned out fantastic. We look forward to helping you in the future!

  • Tamara T. May 18, 2015
    Carpet Installation
    Verified Review
  • Rose H. May 15, 2015
    Floor Repair
    Verified Review
    Chris is a delight. He was very knowledgeable about all types of flooring and helped me make the difficult decision of what flooring material to choose. After comparing all the options, I went with hardwood and it was absolutely the right decision. My floors are gorgeous!
  • Constance G. May 12, 2015
    Floor Repair
    Verified Review
    The work was excellent
  • Marcia P. May 11, 2015
    Floor Installation or Replacement
    Verified Review
  • Amy C. May 10, 2015
    Floor Tiling
    Verified Review
    Floorong Zone replaced our 800 sq foot Cermanic tile deck The owner, Miles, was professional and worked well with us to ensure the tile, concrete and waterproofing were materials were high quality and built to specifications. Rafael and the installation crew did a magnificent job. Is highly recommend this company and team!
  • Robert M. May 8, 2015
    Floor Repair
    Verified Review
  • Molly M. Apr 26, 2015
    Carpet Installation
    Verified Review
    Chris, Miles and their team did an excellent job installing new carpet. I highly recommend their services.
    Chris C. Jun 16, 2015

    It was great working with you, Molly!

  • Tracey C. Apr 18, 2015
    Floor Repair
    Verified Review
    Chris was very professional and the work they performed was great.
  • Alice L. Apr 8, 2015
    Floor Installation or Replacement
    Verified Review
    Flooring Zone was great to work with. Quote for a wood floor installation was affordable and the job was done in a timely manner. We had one small hiccup when the installation team accidentally broke a valve behind my gas range. Chris and team called around to find someone to fix it and paid for it. Repair was done the next day. I would hire them again and recommend to others.
    Chris C. Apr 8, 2015

    Thanks Alice! Those gas valves get brittle over time. We are glad that we were able to get that resolved. Enjoy your new kitchen floor.

  • Kristen F. Apr 1, 2015
    Carpet Installation
    Verified Review
    We had almost an entire house of carpeting replaced. Chris and his team responded right away, provided excellent service and great pricing. We will absolutely use them again!
    Chris C. Apr 8, 2015

    Kristen, we are glad that you are happy with your new floors! The new homeowners are going to be enjoying them for a long time.

  • Bennett I. Mar 4, 2015
    Great job on my hardwood floors. Thanks Chris.
    Chris C. Apr 8, 2015

    Thank you, Mr. Bennett.

  • Brett G. Feb 27, 2015
    Flooring
    Verified Review
    Great work and great price. Would recommend
    Chris C. Apr 8, 2015

    Thanks, Brett. Remember that you get a Gift card for any referrals!

  • Scott L. Feb 20, 2015
    Floor Repair
    Verified Review
    Awesome experience - the stairs look amazing. I would highly recommend these guys... Scott Law
    Chris C. Apr 8, 2015

    Scott, Your stairs look great!

  • Amanda H. Feb 18, 2015
    Carpet Installation
    Verified Review
    From estimate to install everyone at Flooring Zone was very professional. Offered great suggestions for the quality of carpet given the space with competitive pricing and guarantees. Quick turnaround from payment to install. Love the new carpet!
    Chris C. Feb 19, 2015

    Thanks Amanda! Let us know if you need anything else.

  • Paulo S. Feb 14, 2015
    Floor Installation or Replacement
    Verified Review
    I needed a complete floor teardown and new floor install in my small studio condo. This was in a high-rise building where there are association restrictions, such as 9-5 contractor work hours, advance notifications of noise to neighbors, need to reserve the service elevator, etc. One important factor for me was to find a company that would do the job in one day, and Chris promised that they could do it in one 9-5 day, even if it took six men. All seemed good. The pre-sale experience was good. They explained their products and service, provided samples, and helped me make a good choice. The installation was a mixed bag. On the one hand, the wood was good, the installers were courteous and knew what they were doing, and the new floor came out really nice. However, there were only two installers, and when they arrived they told me the job had been scheduled as a two-day job. I called the company and they said "let's see how much progress they can make". Sure enough, by the end of day 1 they had only removed the old floor and not even started installation. They had to come back on day 2 for install, and on day 3 to correct problems and finish hauling away the trash. So the work was good, the result is great, but their promise of completion in one day was totally unrealistic for two men and they never planned to deliver on that promise. In the end they reduced my bill by $200, which only partially compensated for the direct costs I incurred as a result of the delay.
    Chris C. Feb 19, 2015

    Mr. Santos Without getting into specifics, every job is unique. Most jobs are completed in one day. Some take longer than others due to unforseen circumstances, like access, ease of removal, etc. That being said, we are happy that you love your new floors. Remember that you have a Lifetime Craftsmanship Warranty.

  • Michael H. Feb 14, 2015
    Floor Repair
    Verified Review
    They did a fantastic job refinishing my floors, and Miles and Chris were very easy to work with
    Chris C. Feb 19, 2015

    Your floors look great! I am pleased that we were able to salvage your existing engineered hardwoods without having to replace them.

  • Albert M. Feb 1, 2015
    Hardwood Floor Refinishing
    Verified Review
    The floors look great.
    Chris C. Feb 19, 2015

    We are happy to gain another satisfied customer. Let us know if we can help you need anything else.

  • Eric B. Jan 21, 2015
    Flooring
    Verified Review
    Very thorough, very helpful...always on time.
    Chris C. Jan 23, 2015

    Thanks Eric! We look forward to helping you in any way we can in the future.

  • Blake J. Jan 6, 2015
    Hardwood Floor Refinishing
    Verified Review
    Chris C. Jun 29, 2017

    It was a pleasure working with you, Blake. Let us know if you need any help in the future. We do give $ for referrals!

  • Mckinley S. Dec 19, 2014
    Floor Repair
    Verified Review
    Flooring Zone was FANTASTIC! They were professional, timely and went the extra mile to make sure everything was done as quoted and above expectation. I would definitely recommend them to anyone looking to raise the value of their home by repairing and refinishing their hardwoods regardless of difficulty. I had already spoken to multiple groups before noticing Flooring Zone and Chris was the only one that would consider refinishing my original floors. Chris and company were honest and offered an excellent rate to complete the job. I would certainly hire them again!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We use lasers to measure the job. Then, we feed all of the measurements, along with the customers choice of flooring into the computer. We are not pulling numbers out of thin air.
What types of customers have you worked with?
We have dealt with customers that just need a small hardwood repair, as well as completing large commercial projects.
Describe a recent project you are fond of. How long did it take?
We just finished a large project at Kennesaw Mountain National Battlefield Park Visitor's Center. We did carpet in the Theater, Offices, and Museum. We also installed VCT and did some tile work. Our guys were in and out in 5 days.
What advice would you give a customer looking to hire a provider in your area of work?
Always do your homework. Use the Better Business Bureau as well as other resources like kudzu.com.
What questions should customers think through before talking to professionals about their project?
Do your homework! Check out anybody that you let in your house. Start with the BBB. Online reviews are another source. You should get a feel for the company before you ever meet them face to face,