About this pro
5 years in business
148 hires on Thumbtack
Additional services needed
Garnett J.Nov 7, 2018Verified
These guys certainly fulfilled all of our expectations. Frank was so helpful with my quote, he actually found ways to save me some money! The moving crew was prompt and professional and made sure that my belongings arrived safe and sound at our new home. I would recommend Pick Up Movers to my family and friends any day.Mar 11, 2018Verified
These movers were great. Took care of our furniture. I needed to move out over one day, and they took care of it fast. They were available within a moments notice as well. Really expected additional fees with that, but they did not charge us anything extra. Their efficiency was appreciated. Using them next time for sure.Mar 10, 2018Verified
I used this company twice with a long distance move from Atlanta, GA to Bethesda, MD and from Bethesda, MD to Atlanta, GA, within 6 month time frame. In fact I purchased their movers lunch at whole foods and paid them a tip of a 100 dollars each. The first move they broke my mirrors and busted my bedroom night stand drawers. Stripped my canopy bed screws. They gave me $100 discount which was not a reasonable amount of damage they have cause to my furniture. The second move they waited until the last day of the contract of my job and condo rental to pick up my items. This inconvenienced me Causing me to take extra days off of work. I paid them 95% of the money after we arrived. They waited an extra week to deliver our items. The contact guy Frank Castello was rude about the entire experience and could care less about our concerns. I normally don’t write reviews but this company was so unprofessional potential customers should be aware. At one time he insulted and yelled at my pregnant wife for not agreeing with how they were treating us. They didn't accept PLATINUM AMERICAN EXPRESS and I had to get the cash from another savings account. They insisted that I go to a check cashing place to get the money buy borrowing it. This was a total mess. He did not know my wife was pregnant until I wrote this letter. His response is an outright lie. Customer service sucks! Please see attachment of their response to me. The movers wrapped our TV’s in BOXES WITHOUT ANYTHING to protect its edges and screen. I turned on my 55’ TV and it no longer works. Who ever picked our items up were not the same team who dropped it off. The gentlemen who dropped our items off were experts unloading and they unloaded and stored our items so well that I was totally impressed. Overall I would not hire them again because they are not consistent and their processes are broken, terrible communication, and they don’t value repeat customers.Mar 24, 2018Verified
I made an appointment online and got an email reply from Pick Up Movers with confirmation. We contacted their office to inquire about further details and were given swift and plain answers.On the day of the move, movers came early and carefully explained the rates. It was a 1 bedroom apartment move. Though it sounds a small move but trust me I had some bitter surprises for the movers. My old furniture was super heavy and sensitive and the movers had to move those using the very narrow stairways from the 3rd floor to the ground floor and again from the ground floor to 4th floor. But they were better than the challenge. The way they moved everything was just awesome. I would say that they were doing it effortlessly. That was the true quality of the good movers. They completed the move within the quoted time and they also did not charge me more than the initial quote. The delivery was made 6 days later as promised with zero damage and no lost items. The movers unpacked and helped me assemble my new furniture. I am so thankful to them.Mar 8, 2018Verified
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- What advice would you give a customer looking to hire a provider in your area of work?We strive to be the best movers you ever hire-and if you use us once we do our best to have you use us forever.We have many repeat customers.
- What questions should customers think through before talking to professionals about their project?I really wished customers knew that moving is not a brute profession, but it involves thinking, and planning. Loading a truck is like playing a tetris game. many novice movers don't understand the importance of packing that truck tight, and right. This ensures that everything fits. Also, that movers may not ask, but we enjoy tips and food. It makes the job go smooth. LOL!