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Even though we chose to go with another company for our roof repair, Greg with Dr. Roof definitely left a great impression on us. He was punctual for our free estimate appointment and was able to provide us with a quote via email right before he left our house. He explained exactly what would need to be repaired and how the roof could have been damaged. His customer service was great!Aug 17, 2019Review from GoogleDr. Roof's reply
Madelyn, thank you for taking the time to write such great words about Greg and Dr. Roof! We can't win them all, but we strive to provide excellent service to each and every person - customer or not. Appreciate the feedback and you calling Dr. Roof.
Bryan was great to work with. He answered all my questions and helped me throughout the entire process. The roof looks great. Thank you for all your help. I would highly recommend your services to others.Sep 3, 2019Review from GoogleDr. Roof's reply
Thanks Kelly for taking time to write such a nice review! We appreciate earning your business and value your feedback.
Fantastic team of highly knowledgeable tradesmen! If you want to be confident that your roof is done right, Dr. Roof is the way to go.Sep 5, 2019Review from Google
The workers did what I think is a great job. They had to rebuild a valley and and you could not tell on a 10 year roof where the roof was repaired. They left everything in very clean condition. I would recommend Dr. Roof.Sep 6, 2019Review from GoogleDr. Roof's reply
Thank you Richard for taking the time to share your experience. We appreciate your business and your feedback.
EDIT: From a 1 star review to a 4.Following the below review, Leigh called to apologize for my experience and talk me into giving them another try. She assured me my experience with supervisor Sean would be better and she hoped I could turn my thoughts around. She was right. Sean came out that same day! He not only gave me a quote but took the time to explain the necessary steps. He also apologized for my experience thus far and wanted to turn things around. My roofer came out today (unfortunately not sure of his name) but was on time, friendly, and efficient. He spent most of the day at our home including an unexpected repair that he had to go to the store for. It added probably an hour or two to his time but he did it with a smile and didn't seem in the least bit bothered or hurried. After seeing our repair done, you would never guess any work was done because the project was done perfectly. If it wasn't for the first bad experience, it would be hands down a 5 star review. Thank you Dr. Roof for taking the time to try again. I WILL recommend now. A week ago I would not. Unfortunately didn't get any business completed with Dr. Roof because of the process. I called for a quote on 7/30/19 and was told the soonest someone could come out for the quote was 8/5/19. That was already much longer than it took Infiniti Roofing that I called for a quote prior to. (I wanted to weigh my options as I'm new to the area and not familiar with roofing companies.) I understand things can't always have a next day turn around so I committed to 8/5/19. I got the reminder email informing me that James would be my guy. An hour and a half before my scheduled noon appointment, I got a TEXT from him stating he came down with something and wanted to know if 8/6 or 8/7 would be fine and he would inform me prior to coming out. Again, frustrated. This was handled via text and 1.5 hours from an appointment I planned to be here for. This now means a minimum of a week plus after calling to set up for a quote before someone can come out to look at the damage on my roof. But, people get sick. So, I decided I'd give chance 3 (while pretty unimpressed) because things happen and I wanted to get the best quote. It wasn't the next day but two days later at the end of business day that James apparently came out. I wasn't notified like I was told and was even home during the time he would have been here. The email I received at 6:30 PM was an email asking a question about the issue that I gave upon setting up the appointment for the quote 1 week and 1 day ago. So naturally that stalled the quote ANOTHER day. The email I received last night said I would have the quote by this morning. I sent an email after 5 PM today (which I assume is the end of day for most businesses) following up to see if he had the quote. I got the quote at 8:20 PM this evening with no apology for the delay, which included more work than what I was asking for. I already planned to give up unless the quote was SIGNIFICANTLY cheaper than my previous but since it wasn't and included more than what I mentioned upon setting up for the quote AND followed 9 days after initial contact, I will not be using Dr. Roof and definitely won't recommend. Because of all the hold ups in this process, it will also be at least into next week before I can get someone out to fix the problem since it is now Thursday with the weekend coming.Aug 21, 2019Review from GoogleDr. Roof's reply
Hi Nicole, Thank you for taking the time to provide your feedback. Although we strive to give everyone a great experience, sometimes we fall short of the expectations. I understand your frustration when you have water coming in. We do stay in demand and when a scheduled appointment is moved after your wait time, it's disappointing. I am working with the representative on clearer communication and proper expectations. I apologize that your experience wasn't the norm when working with Dr. Roof. I left you a voicemail with my extension to see if there is anything we can do about your roof or your experience. Leigh 770.552.7663 ext 216
- How did you get started doing this type of work?Over 30 years ago, an architect from South Africa – David Friedlander – built Dr. Roof by learning from others in the industry. Shortly, he discovered that he (and others) were doing it wrong by focusing on speed – so he changed his objective. “Give people the same home he provides for his own family – starting with the Roof that protects what is most precious to him.” David envisioned an approach to caring for the home that mirrored the physician’s approach to caring for patients – never cut corners because doing it the right way matters. So…David named his creation ~ Dr. Roof.
- What advice would you give a customer looking to hire a provider in your area of work?The Grandmother Test is a basic checklist that every roofer must meet in order to be allowed to repair or replace a roof - for your grandmother - or you. The test is compiled of these items: 1. Never promise One Day Completion (on new roof installations) 2. Never re-use existing materials - make sure the contractor does not re-use any materials in replacing your roof - this is the number one cause for future leaks. The number one re-used material is flashing. Always make sure all flashing is replaced with new material. 3. Licensed - Selecting a roofer with a General Contractors (GC) License is highly recommended. 4. Insured - We recommend you obtain a certificate of insurance from anyone you choose to use - many contractors do cut corners leaving you at risk if there is an incident. 5. Manufacturer Certified Installer - All roofs must be installed by an installer that is certified by the manufacturer to ensure the roofer is trained - no exception. 6. Dedicated Quality Control Teams - Does the contractor have on-site independent personnel to review all work to ensure it meets the highest quality? 7. Qualified - Only hire a company with a minimum of 3 years experience in your state.