Kelly was very easy to work with. I had a situation I hadn't really dealt with before, and she walked me through it, no problem. She was always a text or phone call away and took the job at the last minute. Then, when a piece of equipment broke, she drove 30 minutes out of her way to get another, working late into the night to clean my apartment. I didn't get to see the work, but my boyfriend said it was well done and that Kelly was very nice and professional when he met with her. I would certainly recommend her to anyone needing a deep clean in their home!